Senior Analyst, Identity Access & Data (Global Security)

RBC • Vancouver, BC

21d • Onsite

About The Position

As the Senior Analyst, you will be responsible for providing technical support for services supported by our provisioning pillar across RBC & its subsidiaries within the Identity & Access Management (IAM) team with a focus on RSA Token, and Microsoft Entra ID; coordinating & reporting on various key IAM controls, as well as management of internal knowledge base & service catalog. The analyst will also be analyzing the reported-on data & identifying opportunities for further operational efficiencies and automation through collaboration with other IAM pillars. Looking for a strong individual who will have the opportunity to build on the current team's skillset & expand it to further support RBC & its subsidiaries by coordinating, developing, leading, communicating and executing activities to ensure objectives are accomplished accordingly on time.

Requirements

• 2+ years’ experience in Identity & Access Management controls and policies.
• Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills.
• Previous experience working with ServiceNow and other data visualization/business insights tools, such as Tableau.
• Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operational work and reporting.
• Advanced skills in MS Excel to perform data analysis (i.e. use of functions, pivot tables, XLOOKUP, and other standard concepts)
• Strong critical thinking, analytical and problem-solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously.
• Experience in providing reporting solutions with the ability to work independently as well as within a team environment.
• Experience working in ITIL processes - incident, problem, and change management processes.
• Bring ONE team mindset and identify areas of efficiency across Lifecycle end-user enablement team.

Nice To Haves

• Experience in a matrix environment, such as a large, publicly traded corporation.
• Familiarity with the IAM domain and data.
• Background in data analysis or dashboarding and experience with data science methodologies.
• Ability to facilitate between and influence key decision makers.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

Responsibilities

• Create and maintain dashboard, knowledgebase, and service catalog of supported items on an ongoing basis.
• Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries.
• Support, maintain and execute daily, weekly & monthly reporting processes and procedures ensuring data accuracy and business service level agreements are met.
• Documentation of processes and procedures as per RBC standards.
• Look into innovative ways to solve existing problems using data driven analytical mindset.
• Provide technical support for select catalog items supported by the IAM Access Request Provisioning team, with a focus on RSA Token, and Microsoft Entra ID.
• Establish strong working relationships across business units and platforms to build influence and impact with key business partners.
• Continuously identify potential issues, conflicts, and risks to analyze, mitigate and escalate where appropriate.
• Generate & maintain periodic and ad-hoc team productivity metrics/reports.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees