Senior Analyst, GTM & Operations (6153)

itD Tech•Austin, TX

15h•Remote

About The Position

itD is seeking a Senior Analyst, GTM & Operations to support the execution and operational management of advertising partner programs. This role is pivotal in ensuring the successful delivery of go-to-market (GTM) initiatives by coordinating cross-functional efforts, managing operational workflows, and supporting issue resolution across the partner ecosystem. The ideal candidate will bring strong experience in sales or partner operations and a track record of supporting complex program execution, managing stakeholder communications, and contributing to data-driven operational improvements.

Requirements

5+ years of experience in Project Management, Sales Operations, or Partner Operations within a technology environment
Experience supporting cross-functional programs and coordinating multiple workstreams across business and technical teams
Strong project coordination skills, including tracking deliverables, managing risks, and supporting issue resolution
Hands-on experience with CRM systems (Salesforce preferred), including deal tracking, lead/opportunity management, and partner workflows
Experience managing or supporting technical support cases and navigating system/process issues
Experience supporting GTM launches or operational program rollouts
Strong analytical skills with experience using data to identify trends and inform recommendations
Advanced proficiency in Excel or Google Sheets and experience building reports or dashboards
Exceptional written and verbal communication skills with strong attention to detail

Nice To Haves

Experience with deal registration programs, partner incentives, or sales operations functions
Familiarity with enterprise sales processes, including partner-led and direct sales motions
Experience working in large-scale, global, or matrixed organizations
Exposure to Deal Desk, incentives programs, or sales process optimization
Experience collaborating with Engineering, Product, or Data teams on system enhancements

Responsibilities

Support end-to-end execution of advertising partner investment and incentive programs, ensuring alignment with GTM timelines and deliverables
Coordinate with cross-functional teams (Engineering, Legal, Marketing, Sales, Partnerships) to support program execution and readiness
Track project deliverables, identify risks, and escalate issues as needed to ensure timely resolution and successful outcomes
Manage inbound requests and escalations from internal and external stakeholders, ensuring clear communication and timely follow-up
Collaborate with technical teams to support system enhancements, including participation in User Acceptance Testing (UAT) and validation of new features
Develop and maintain program documentation, reporting, and collateral to support internal alignment and external partner communications
Analyze operational data to identify trends, surface insights, and contribute recommendations to improve program performance and efficiency
Support process improvement initiatives by identifying inefficiencies and contributing to automation and system enhancement efforts
Attend regular internal practice community meetings
Collaborate with your itD practice team on industry thought leadership
Complete client case studies and learning material (blogs, media material)
Build out material to contribute to the Digital Transformation practice
Attend internal itD networking events (in person and virtual)
Work with leadership on career development opportunities