Senior Analyst, Financial Account Management

Choice Hotels International • North Bethesda, MD

3d • $65,698 - $85,000 • Onsite

About The Position

The Senior Analyst, Financial Account Management manages a designated portfolio of franchisee accounts, drives timely collection of outstanding receivables, and supports the long-term health of franchise relationships. The role owns collection strategy for assigned accounts, identifies and manages financial risk, and recommends appropriate escalation actions, including payment arrangements, defaults, reservation suspensions, settlements, and franchise termination.

The Senior Analyst is a key point of contact between Finance and internal partners, including Franchise Sales, Operations, and Legal. The position requires financial and analytical skills, sound business judgment, negotiation capabilities, and the ability to influence franchisees and internal stakeholders while balancing the company’s financial interests with broader business considerations and franchise relationships.

This role is onsite four days a week in North Bethesda, Maryland, and is not eligible for visa sponsorship now or in the future.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or an equivalent combination of education and professional experience.
• At least 4 years of experience in commercial collections, accounts receivable, credit, financial operations, or a related field.
• Demonstrated experience independently managing a portfolio of complex customer or business accounts.
• Experience negotiating payment arrangements and resolving complex financial disputes.
• Strong analytical and problem-solving skills, including the ability to assess financial risk and develop appropriate recommendations.
• Strong interpersonal and relationship-management skills, including the ability to navigate difficult conversations and competing stakeholder priorities.
• Excellent written and verbal communication skills.
• Demonstrated ability to influence stakeholders without direct authority.
• Strong organizational skills and ability to independently manage a high-volume portfolio and competing priorities.
• Proficiency with office software; intermediate-or-higher Excel skills are required.

Nice To Haves

• Experience with Oracle Fusion Cloud or similar ERP systems and/or Salesforce.
• Knowledge of franchise agreements and franchise financial operations.

Responsibilities

• Manage an assigned territory and portfolio of franchisee accounts, with end-to-end accountability for collection activity and portfolio performance.
• Monitor accounts receivable balances, aging, payment trends, and other indicators to identify delinquency and financial risk.
• Develop and execute account-specific collection strategies based on franchisee financial position, payment history, operational circumstances, and relationship with the company.
• Establish contact strategies and maintain consistent communication with franchisees about outstanding balances and payment obligations.
• Negotiate payment arrangements and other solutions within established policies and authority levels.
• Maintain accurate, timely documentation of collection activities, commitments, disputes, and account status.
• Evaluate delinquent and high-risk accounts and determine appropriate next steps within established policies and delegated authority.
• Prepare recommendations for payment settlements, defaults, reservation suspensions, and other collection or enforcement actions.
• Develop supported recommendations for franchise termination when collection efforts and other remedies have been exhausted.
• Escalate complex or high-risk situations to Financial Account Management leadership and appropriate stakeholders.
• Ensure recommendations consider receivables, contractual obligations, franchisee circumstances, operational impact, and the broader business relationship.
• Partner with Legal on default, enforcement, and termination processes and ensure required documentation is complete and accurate.
• Identify emerging portfolio risks and escalate significant trends or exposures to leadership.
• Build productive relationships with franchise owners and operators while maintaining appropriate financial accountability.
• Navigate difficult financial conversations professionally, including disputes, payment negotiations, defaults, and potential suspensions.
• Seek solutions that maximize recovery while considering the long-term value and viability of franchise relationships.
• Serve as a resource to franchisees regarding account balances, payment obligations, and collection processes.
• Develop working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.
• Communicate significant delinquency, financial risk, and proposed collection actions to business partners in the assigned territory.
• Incorporate operational and relationship considerations into account strategies while maintaining financial controls and collection discipline.
• Build stakeholder alignment and cross-functional support for collection actions, including defaults, reservation suspensions, settlements, and termination recommendations.
• Partner with Franchise Sales and Operations to understand franchisee relationships and identify solutions that protect company financial interests and strategically important relationships.
• Serve as a subject matter resource on collection matters for internal business partners.
• Analyze portfolio performance, aging, delinquency trends, and collection results to identify risks and opportunities.
• Provide management with reporting and insights about significant accounts, emerging risks, and anticipated collection outcomes.
• Identify recurring issues contributing to franchisee delinquency and partner with stakeholders to address root causes.
• Recommend improvements to collection processes, policies, reporting, and systems.
• Share best practices and provide guidance to less experienced team members as appropriate.

Benefits

• Medical, dental, and vision coverage.
• Paid leave and time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior