Senior Analyst, Financial Account Management

Choice Hotels • North Bethesda, MD

1d • Onsite

About The Position

The Senior Analyst, Financial Account Management manages an assigned portfolio of franchisee accounts and drives timely collection of outstanding receivables while supporting the long-term health of franchise relationships. The role owns collection strategies for assigned accounts, identifies and manages financial risk, and recommends appropriate escalation actions, including payment arrangements, defaults, reservation suspensions, settlements, and franchise termination. It serves as a key point of contact between Finance and internal partners such as Franchise Sales, Operations, and Legal. Success requires financial and analytical strength, sound business judgment, negotiation skills, and the ability to influence franchisees and internal stakeholders while balancing company financial interests with broader business considerations and franchise relationships.

This position is onsite four days per week in North Bethesda, Maryland. It is not eligible for visa sponsorship now or in the future.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or an equivalent combination of education and professional experience.
• At least 4 years of experience in commercial collections, accounts receivable, credit, financial operations, or a related field.
• Demonstrated experience independently managing a portfolio of complex customer or business accounts.
• Experience negotiating payment arrangements and resolving complex financial disputes.
• Strong analytical and problem-solving skills, including the ability to assess financial risk and develop appropriate recommendations.
• Strong interpersonal and relationship-management skills, including the ability to navigate difficult conversations and competing stakeholder priorities.
• Excellent written and verbal communication skills.
• Ability to influence stakeholders without direct authority.
• Strong organizational skills and ability to independently manage a high-volume portfolio and competing priorities.
• Proficiency with office software; intermediate or higher Excel skills are required.
• Onsite attendance in North Bethesda, Maryland four days per week.
• The role is not eligible for visa sponsorship now or in the future.

Nice To Haves

• Experience with Oracle Fusion Cloud or similar ERP systems and/or Salesforce.
• Knowledge of franchise agreements and franchise financial operations.

Responsibilities

• Manage an assigned territory and franchisee account portfolio, with end-to-end accountability for collection activity and portfolio performance.
• Monitor receivables balances, aging, payment trends, and other indicators to identify delinquency and financial risk proactively.
• Develop and execute account-specific collection strategies that account for franchisee financial position, payment history, operational circumstances, and the overall relationship.
• Establish appropriate contact strategies and communicate consistently with franchisees about outstanding balances and payment obligations.
• Negotiate payment arrangements and other solutions within established policies and authority levels.
• Document collection activity, commitments, disputes, and account status accurately and promptly.
• Assess delinquent and high-risk accounts and determine next steps within established policies and delegated authority.
• Prepare recommendations for payment settlements, defaults, reservation suspensions, and other collection or enforcement actions.
• Develop supported recommendations for franchise termination when collection efforts and other remedies have been exhausted.
• Escalate complex or high-risk situations to Financial Account Management leadership and other appropriate stakeholders.
• Ensure recommendations consider receivables, contractual obligations, franchisee circumstances, operational impact, and the broader business relationship.
• Partner with Legal on default, enforcement, and termination processes, ensuring required documentation is complete and accurate.
• Identify emerging portfolio risks and escalate significant trends or exposures to leadership.
• Build productive relationships with franchise owners and operators while maintaining appropriate financial accountability.
• Handle difficult financial conversations professionally, including disputes, payment negotiations, defaults, and potential suspensions.
• Seek solutions that maximize recovery while appropriately considering the long-term value and viability of franchise relationships.
• Serve as a knowledgeable resource to franchisees on account balances, payment obligations, and collection processes.
• Develop strong working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.
• Communicate significant delinquency, financial risk, and proposed collection actions to business partners proactively.
• Incorporate operational and relationship considerations into account strategies while maintaining financial controls and collection discipline.
• Build stakeholder alignment and cross-functional support for collection actions, particularly defaults, reservation suspensions, settlements, and termination recommendations.
• Partner with Franchise Sales and Operations to understand broader franchisee relationships and identify solutions that protect company financial interests and strategically important relationships.
• Serve as a subject matter resource on collection matters for internal business partners.
• Analyze portfolio performance, aging, delinquency trends, and collection results to identify risks and opportunities.
• Provide management with clear reporting and insights about significant accounts, emerging risks, and anticipated collection outcomes.
• Identify recurring issues contributing to delinquency and partner with stakeholders to address root causes.
• Recommend improvements to collection processes, policies, reporting, and systems.
• Share best practices and provide guidance to less experienced team members as appropriate.

Benefits

• Medical, dental, and vision coverage.
• Paid leave and time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Retirement and health savings financial benefits.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior