Senior Analyst, Engagement Analytics

Lantern•New York, NY

1d•$100,000 - $115,000•Hybrid

About The Position

Lantern is building a new Engagement Analytics function focused on understanding and improving mid and lower-funnel conversion performance. The Senior Analyst, Engagement Analytics will be a founding member of this team, responsible for building the analytical infrastructure and delivering insights to understand member conversion throughout their care journey. This role requires the ability to operate at both a detailed level for tracking and measurement, and a strategic level to translate data into actionable recommendations for operations and member services leadership. The position is hybrid, located in Dallas, Texas or New York, New York, requiring three days in the office per week.

Requirements

3-5 years of experience in an analytics role with a focus on funnel, conversion, or operations performance.
Strong SQL skills — you can independently build complex queries and navigate large relational datasets.
Proficiency in Tableau, Power BI, or a similar BI tool for dashboard creation.
Experience with Python for data manipulation and analysis.
Proven ability to define measurement frameworks from scratch — you have built tracking and reporting where none existed before.
Strong communication skills: you can explain analytical findings clearly to operational stakeholders.

Nice To Haves

Experience in healthcare, member services, or a consumer-facing platform with a multi-step conversion funnel.
Familiarity with CRM data (Salesforce or similar) and connecting CRM events to analytical outcomes.
Background in attribution modeling or multi-touch analysis.
Experience working in an early-stage or newly formed team where building from zero is the expectation.
Comfort leveraging AI-assisted tools (e.g., Copilot, Claude, or LLM-powered analytics workflows) to drive personal efficiency and identify opportunities to automate manual processes.

Responsibilities

Own end-to-end measurement of Lantern's mid and lower funnel — from member identification through provider selection, scheduling, and case completion.
Build and maintain dashboards and reports that give operations and member services leaders clear visibility into conversion rates, drop-off points, and performance trends.
Identify where and why members fall out of the funnel, quantifying the impact and surfacing root causes.
Develop conversion benchmarks and targets across segments, cohorts, and channels.
Build attribution frameworks that connect operational interventions (outreach, navigation support, provider recommendations) to conversion outcomes.
Analyze the performance of member services agents and care coordinators, developing productivity metrics and real-time monitoring capabilities.
Partner with the Engagement Analytics Manager and Member Services leadership to define KPIs and build the reporting infrastructure to track them.
Translate analytical findings into clear, structured recommendations — written and verbal — for operational and executive audiences.
Respond to ad hoc analytical requests from Member Services and Operations leadership with speed and accuracy.
Document methodologies, definitions, and data sources so the team builds on a reliable foundation.
Leverage AI tools to automate recurring reporting tasks, identify anomalies at scale, and accelerate the production of analytical outputs — building toward systematic solutions that reduce manual effort across the team.