Senior Analyst - East Coast SCM Team 2

Glovis•Duluth, GA

2d•Onsite

About The Position

The Senior Analyst, East Coast SCM Team 2 position will be responsible for freight forwarding operations. Primary duties of this role will include customer relations, coordinating ocean services, air import and export services, inland freight services, warehouse and distribution services, updating database systems, operational reporting to the Manager, and ad-hoc project support.

Requirements

Excellent written and verbal communication skills Required
Intermediate-level of MS Excel Required
Problem-solving and critical thinking ability Required
Detail oriented Required
Experience with MS Word, MS Outlook, and MS PowerPoint Required
Self-starter that can operate under minimal supervision Required
High School Diploma/G.E.D Required
2-5 Years of Direct Experience in Freight Forwarding, Logistics, Supply Chain Management, Customer Service Required

Nice To Haves

Bachelor's Degree Preferred

Responsibilities

Inbound & Outbound Freight Forwarding Daily Operations Support
Work with various clients, vendors, agents, and airlines to process import/export shipments accordingly
Populate and update systems and track shipments
Monitor and support freight moves with carriers and inland freight providers
Prepare required shipping documents including BL, AWB's, POD's, Delivery Orders, Authority make entry, truck bills, etc
Develop knowledge of all modes of transportations
Daily Coordination with Customers and Agents
Provide assistance with customer/agents inquiries
Monitor inbound/outbound shipments for timely release, pick ups and deliveries
Handle customer shipment routing requests, and assign approved service provider for transportation based on carrier matrix and other factors
Ensure carriers, vendors compliance with customer requirements
Customer Service
Prepare required documents including commercial invoices, etc as requested by the customer
Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short and Long Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement