Senior Analyst, Customer Insights & Analytics

Canadian Tire Corporation•Oakville, ON

2d•CA$64,000 - CA$106,000

About The Position

As a Senior Analyst, Customer Insights & Analytics, you’ll transform data into actionable insights that shape customer strategy and drive business growth. You’ll work on high-impact projects, collaborate with cross-functional teams, and leverage advanced analytics to improve customer engagement and loyalty. We value team members who take ownership of their work and deliver with precision. Success in this role means delivering actionable insights that improve customer retention and loyalty program performance.

Requirements

Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics).
3+ years of experience in data analytics.
Strong data skills: SQL, Python, SAS (certification is a plus).
Expertise data visualization and experience with BI tools.
Experience with big data technologies (Hadoop) and familiarity with cloud platforms (Azure preferred)
Ability to translate complex data into clear, actionable insights.
Knowledge of statistical modeling and customer analytics techniques.
Excellent communication and collaboration skills.
Strong attention to detail and commitment to accuracy in all analyses.
Proactive ownership of projects and ability to see tasks through to completion.
Passion for data, technology, and continuous improvement.
Comfort with emerging technologies and enthusiasm for AI-driven solutions.

Nice To Haves

Retail or banking industry experience is an asset.

Responsibilities

Analyze customer and financial data to uncover trends and opportunities.
Deliver performance analytics and insights for strategic initiatives, including loyalty programs.
Create compelling reports and visualizations that influence decision-making across the organization.
Apply statistical techniques (e.g., hypothesis testing, clustering, segmentation) to enhance insights.
Partner with data teams to improve data infrastructure and reporting capabilities.
Support cross-functional teams with analytics expertise and storytelling.

Benefits

Comprehensive benefits and retirement programs
Performance incentives
Continuing Education Programs
Career growth opportunities
product discounts
mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
total well-being, and mental health tools and resources for all employees
store discounts
supported learning through our Triangle Learning Academy
Canadian Tire Profit Sharing
retirement and savings programs for eligible employees