Senior Analyst, Commercial Effectiveness
About The Position
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. This is a remote role available in all states within the United States. The Senior Analyst, Commercial Effectiveness is responsible for end-to-end enablement operations supporting the Field Sales Organization within J&J MedTech Heart Recovery. This role serves as a core operational owner for the lifecycle (new hire to termination) of Fleet/SAFE Fleet and Mobility, ensuring field readiness, customer access, safety, compliance, and operational effectiveness across the organization. The Senior Analyst initiates, develops, and communicates policies and procedures; partners closely with internal and external stakeholders; and delivers analytics and insights that support business priorities while mitigating access, compliance, and operational risk. Act as the core operational, end-to-end owner for Fleet/SAFE Fleet and J&J Mobility for the field sales organization while also serving as a versatile enablement analyst supporting cross‑functional commercial effectiveness projects, HR/leadership strategy initiatives, and ad‑hoc analytics to improve field readiness, compliance, and organizational effectiveness.
Requirements
- Bachelor’s degree and a minimum of four (4) years of professional experience or Associate’s degree and a minimum of six (6) years of professional experience.
- Experience supporting operational programs for a field-based organization (e.g., vendor credentialing, fleet, safety, mobility, commercial operations, or field enablement.
- Strong analytical skills, including experience producing metrics, dashboards, scorecards, and recurring performance reports.
- Effective Microsoft Excel skills (pivot tables, lookups, formulas).
- Excellent communication (verbal and written), documentation, and SOP/policy development skills, with the ability to translate complex requirements into clear guidance for field teams.
- Comfort with cross-functional and vendor partnerships.
- Ability to manage multiple priorities independently with strong attention to detail and time management.
- Demonstrated project coordination and cross‑functional collaboration skills; experience partnering with HR or leadership programs preferred.
- Demonstrated sound judgment and discretion when handling sensitive information and navigating complex, cross functional issues.
- Ability to function independently as well as collaboratively within a team environment.
Responsibilities
- Manage day-to-day Fleet and SAFE Fleet operations, mailbox triage, vehicle replacements, and safety initiatives aligned to SAFE Fleet standards.
- Operate the full J&J Mobility lifecycle (provisioning, support, device replacement, vendor coordination) for the Field Sales Organization.
- Produce, analyze, and distribute CPMM, SAFE Fleet Ambassador scorecards, and recurring/ad-hoc operational reports to identify trends, risks, and improvement opportunities.
- Support key commercial effectiveness projects and special initiatives as needed, managing tasks, stakeholders, timelines, and communications.
- Lead training, LMS onboarding, and knowledge-transfer for Fleet and Mobility processes; own communications and enablement with the Field Sales Organization.
- Partner with internal stakeholders and external vendors to ensure SLAs, policy adherence, and timely issue resolution.
- Develop and maintain policies, SOPs, and governance for fleet, mobility, and (future) credentialing to mitigate access, compliance, and operational risk.
Benefits
- Annual performance bonus
- Long-term incentive program
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year (varies by state)
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
- Consolidated retirement plan (pension)
- Savings plan (401(k))
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
