Senior Analyst Client Services
About The Position
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Electronics, Telecommunications, or related field preferred
- Equivalent combination of education and experience accepted
- Deep understanding of Windows OS, enterprise applications, and virtualization technologies (e.g., Citrix VDI environments).
- Proficiency in IT service management systems (e.g., ServiceNow) and project coordination tools.
- Ability to lead complex deployments, OS upgrades, and endpoint refresh projects.
- Contribute to policy development and process improvement for IS&T operations.
- Capability to design and implement operational workflows and best practices.
- 5+ years of experience in Audio Visual, Unified Communications, or Collaboration Technologies
- Experience supporting enterprise conference rooms, executive boardrooms, and event spaces
- Proven experience leading AV projects and technology deployments
Responsibilities
- Resolve escalated issues requiring deep technical expertise.
- Train and guide junior technicians.
- Collaborate with IT teams on infrastructure projects.
- Serve as the primary liaison for complex client network service requests, including desktop solutions for hardware, software and OS needs.
- Lead and coordinate major projects such as OS upgrades (e.g., Windows 10 to Windows 11), endpoint refreshes, and facility-driven renovations.
- Design and standardize enterprise collaboration solutions
- Lead AV and Teams Room deployments
- Act as a subject matter expert for conferencing technologies
- Resolve escalated technical issues
- Manage vendor relationships and technology roadmaps
- Create standards, documentation, and operational procedures
- Conduct technology evaluations and proof-of-concepts
- Ensure high availability of meeting room services
- Support executive leadership events and presentations
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
