Senior Analyst Client Services

Schuylkill • Allentown, PA

2d • Onsite

About The Position

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Manages escalated issues, mentors junior staff, and resolves issues related to endpoint security. Plays a pivotal role in ensuring the stability and security of desktop environments across the organization. Contributes to strategic IT initiatives such as system upgrades, patch management, and compliance enforcement. Balances hands-on support with limited guidance and oversight.

Requirements

• High School Diploma/GED
• 5 years related work experience
• Deep understanding of Windows OS, enterprise applications, and virtualization technologies (e.g., Citrix VDI environments).
• Proficiency in IT service management systems (e.g., ServiceNow) and project coordination tools.
• Ability to lead complex deployments, OS upgrades, and endpoint refresh projects.

Nice To Haves

• Associate’s Degree in related field

Responsibilities

• Resolve escalated issues requiring deep technical expertise.
• Train and guide junior technicians.
• Collaborate with IT teams on infrastructure projects.
• Serve as the primary liaison for complex client network service requests, including desktop solutions for hardware, software and OS needs.
• Lead and coordinate major projects such as OS upgrades (e.g., Windows 10 to Windows 11), endpoint refreshes, and facility-driven renovations.
• Contribute to policy development and process improvement for IS&T operations.
• Design and implement operational workflows and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED