Senior Analyst, Business Systems

AbbVie • North Chicago, IL

1d

About The Position

Advance your career with an organization that strategically invests in its long-term success, technology, and people. The AbbVie Business Technology Solutions (BTS) team drives our digital transformation, vital to ensuring our treatments positively impact patients’ lives. As a Senior Analyst, Business Systems, you will tackle complex challenges, broaden your professional experience, and help others grow their skills. The Senior Analyst, Business Systems works closely with business partners in Clinical Development Operations to understand and document requirements for technology solutions. This involves conducting interviews, workshops, and surveys to gather critical information. You will analyze these requirements to identify gaps, define project objectives, and collaborate with solution architects to propose solutions aligned with business goals. As a bridge between business stakeholders and technical teams, you will ensure requirements are clear, complete, and feasible. You will also contribute to the design, development, testing, maintenance, and enhancement of business applications, applying specialized technical or business knowledge to system projects. This position is essential for developing, identifying, and implementing system modifications that drive productivity improvements.

Requirements

• Bachelor's degree plus 5 years of experience or Master's degree plus 4 years of experience.
• Proven experience in documentation, implementation, configuration, and operation of custom and purchased technology solutions.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively lead and facilitate meetings with customers and technical team members.
• Strong attention to detail and focus on deliverables.
• Exceptional teamwork skills.
• Strong customer orientation.

Responsibilities

• Gain a deep understanding of business processes related to Clinical Development Operations technology solutions.
• Respond to questions and provide consultation to business users regarding current and prospective system inputs, processes, and outputs.
• Research and analyze system issues and determine appropriate resolutions.
• Develop comprehensive business user requirements, functional requirements, user stories, system documentation, workflow procedures, and data models.
• Drive alignment between business and technology teams regarding plans, requirements, sprint schedules, trade-offs, and showcases, ensuring all parties understand project scope and goals.
• Consult with functional areas to develop an understanding of the varied, complex business needs supported by the system.
• Assess how evolving business needs will affect existing systems.
• Analyze the broader impact of systems and provide recommendations for their evolution.
• Advancing efficiency and automation leveraging emerging technologies.
• Create and manage system change requests and documentation supporting implementations.
• Assist in the communication of system changes and issues to all levels of management.
• Ensure up-to-date system documentation and coordinate or lead testing of system modifications for both validated and non-validated systems.
• Provide system expertise and support for training, educational tools, and materials.
• Apply analytical thinking to diagnose issues and make system recommendations.
• Collaborate effectively with both technical and business team members.

Benefits

• paid time off (vacation, holidays, sick)
• medical/dental/vision insurance
• 401(k)
• short-term incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior