Senior Analyst, Business Management-Special Accounts Management Unit

BMO•Chicago, IL

13d•$55,000 - $120,000

About The Position

The Senior Analyst, Business Management supports an assigned senior leader in executing strategic priorities and promoting the effective and profitable operation of the business. The role works with stakeholders to interpret financial and business results, assess operating conditions and emerging trends, and recommend ways to improve operational effectiveness. It supports risk management, compliance and attestation/reporting processes, business continuity planning, supplier oversight, employee access processes, reporting, and operational governance. The role provides guidance to senior leaders on business continuity recovery plans and ensures plan maintenance and governance align with enterprise directives. It leads or supports related projects, audits, and examinations, and contributes to strategic initiatives, operational programs, change management, communications, and reporting. The position independently analyzes complex or unique issues, monitors performance, builds stakeholder relationships, and makes recommendations aligned with business strategy and stakeholder needs. The position requires sound judgment, attention to detail, analytical and problem-solving ability, strong communication and collaboration skills, and the ability to work independently across a range of complex tasks. It applies BMO’s Risk Management Framework and makes risk-informed decisions consistent with business strategy, approved risk appetite, applicable policies, laws, and regulations.

Requirements

Typically 4–6 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and teamwork skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Support an assigned senior leader in executing strategic priorities and promote effective and profitable business operations.
Gather and integrate information, interpret financial and business results, assess operating conditions and emerging trends, and recommend improvements to operational effectiveness.
Support management of operational and compliance risk, including the business-specific attestation and reporting process.
Provide strategic counsel on community and industry events and coordinate their logistics.
Support effective and consistent communications for the senior leader and leadership team.
Advise senior leaders on business continuity recovery plans and ensure plan maintenance and governance align with enterprise directives and guidelines.
Lead business continuity projects, audits, and examinations as appropriate.
Develop solutions and recommendations based on business strategy and stakeholder needs, and advise the business/group on implementation.
Contribute to planning and implementation of operational programs and to strategic initiatives with internal and external stakeholders.
Analyze strategic problems and data, independently review and resolve strategic issues, and provide insights and recommendations.
Monitor and track performance and address issues.
Design and produce regular and ad-hoc reports and dashboards.
Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Help define communication plans, develop tailored messaging, and identify appropriate distribution channels.
Build effective internal and external stakeholder relationships and ensure alignment among stakeholders.
Act as the primary contact for service or customer complaint escalations, manage communications and follow-up, and support customer satisfaction and experience.
Use systems such as exception and tracking reports to manage information, and integrate information from multiple sources to improve processes, analysis, and reporting.
Apply the Risk Management Framework and make sound, risk-informed decisions in accordance with approved risk appetite, policies, laws, and regulations.
Perform broader work or accountabilities as assigned.