Senior Analyst, Business Management-Special Accounts Management Unit

Bank of Montreal•Chicago, IL

12d

About The Position

The Senior Analyst, Business Management supports an assigned senior leader in executing strategic priorities and promoting effective, profitable business operations. The role works with stakeholders to interpret financial and business results, assess operating conditions and emerging trends, and recommend improvements to operational effectiveness. It supports risk management, compliance, governance, business continuity, supplier oversight, employee access processes, reporting, and operational programs. The position also contributes to strategic initiatives, change management, communications, and stakeholder alignment, and may have a broader enterprise-wide focus. The role requires independent judgment and the ability to handle complex tasks, analyze information from multiple sources, produce reports and dashboards, and manage priorities while building effective relationships. It applies BMO’s Risk Management Framework and makes risk-informed decisions consistent with business strategy, policies, laws, and regulations. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 4–6 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Support an assigned senior leader in executing strategic priorities and gather and integrate information to promote effective and profitable business operations.
Interpret financial and business results with stakeholders; assess the operating environment and emerging trends; recommend improvements to operational effectiveness; and track objectives.
Support management of operational and compliance risk, including business-specific attestation and reporting processes.
Provide strategic counsel on community and industry events and coordinate their logistics.
Support effective and consistent communications for the senior leader and leadership team.
Provide guidance and support to senior leaders in developing Business Continuity recovery plans; ensure plan maintenance and governance align with enterprise directives and guidelines; and lead related projects, audits, and examinations as appropriate.
Develop solutions and recommendations based on business strategy and stakeholder needs, and advise the business/group on implementation.
Contribute to planning and implementation of operational programs and collaborate with internal and external stakeholders on strategic initiatives.
Analyze strategic problems, data, and information; independently review and resolve strategic issues; monitor performance; and address issues.
Design and produce regular and ad-hoc reports and dashboards.
Build change management plans and lead or participate in readiness assessment, planning, stakeholder management, execution, evaluation, and sustainment activities.
Lead or participate in communication planning, develop tailored messaging, and identify suitable distribution channels to influence or change behaviour.
Build effective relationships with internal and external stakeholders and ensure alignment between them.
Serve as the primary contact for service or customer complaint escalations, managing communication and follow-up to support customer satisfaction and customer experience.
Use systems such as customized exception and tracking reports to manage information, and integrate information from multiple sources to improve processes, analysis, and reporting.
Apply the Risk Management Framework and Risk Culture, make sound risk-informed decisions within approved Risk Appetite, protect assets, and comply with applicable policies, laws, and regulations.
Take on broader work or accountabilities as assigned.