Senior Analyst, Business Effectiveness

CIBC•Toronto, ON

3d•Hybrid

About The Position

As part of the Transaction Banking team, you'll play a pivotal role in supporting our business effectiveness initiatives. As a Senior Analyst, Business Effectiveness, you'll build and manage the team SharePoint site, ensuring it serves as a reliable resource for information and collaboration. You'll act as a custodian for Sales and Service processes, partnering closely with representatives to maintain and update documents. Additionally, you'll serve as a central resource for all communication operations, helping to streamline information flow and support the day-to-day needs of the team. Your expertise will contribute to the team's operational excellence and foster a culture of continuous improvement. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

5+ years of experience in business operations, process management, or a related field.
Consistently ensure documentation and resources are accurate and up-to-date.
Work well with cross-functional partners to drive process improvements and operational excellence.
Proficient with Microsoft Office and comfortable working with SharePoint and other collaboration tools.
Bring your real self to work, and you live our values - trust, teamwork, and accountability.
Analytical Thinking
Business Effectiveness
Client Service
Communication
Detail-Oriented
Human Resources (HR)
Process Improvements
Relationship Management
Teamwork

Responsibilities

Build, maintain, and optimize the team SharePoint site to enhance collaboration and information accessibility.
Serve as the custodian for Sales and Service processes, ensuring all documentation is accurate, current, and easily accessible.
Act as the central point of contact for communication operations, facilitating effective information flow within the team.
Partner with sales and service team representatives to support the upkeep and improvement of operational documents.
Identify opportunities to enhance business effectiveness and recommend improvements to processes and tools.
Supports the team in ongoing control and compliance activities.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development