Senior Analyst, Business Analytics (18M Contract)

CIBC•Toronto, ON

7d•Hybrid

About The Position

As a Senior Analyst, Business Analytics on CIBC’s Payments Operations team, you’ll play a pivotal role in modernizing operational processes through automation, AI-driven solutions, intelligent reconciliation workflows, and test automation across payment platforms. You’ll leverage your analytical and technical expertise to drive operational efficiency, reduce manual intervention, and enhance control effectiveness while supporting enterprise modernization initiatives. Working closely with technology teams, operations, product, QA/testing, vendors, and business stakeholders, you’ll design and implement scalable automation and reconciliation solutions that support real-time payment processing, operational resiliency, and regulatory compliance. Your contributions will help shape the future of payments at CIBC by enabling smarter, faster, and more resilient operations.

Requirements

3–7 years of experience in payments, banking operations, reconciliation, automation, business analysis, QA/testing, or operational transformation roles.
Strong analytical and critical thinking skills.
Strong knowledge of payment ecosystems, operational payment flows, settlement and reconciliation processes, and payment lifecycle management across banking environments.
Understanding of how payments move through various systems and channels, including EFT/ACH, wire payments, card and debit transactions, real-time payments, and ISO 20022 messaging frameworks.
Knowledge of operational processes, system integrations, data flows, APIs, and payment processing environments, with an understanding of how technology supports operational resiliency and client experience.
Strong communication skills, including the ability to effectively communicate technical concepts, operational impacts, and analytical findings to a broad range of stakeholders.
Ability to produce clear and concise business and technical documentation.
Passion for automation, operational excellence, AI-driven transformation, and continuous improvement within financial services and payments environments.
Ability to bring your real self to work and live CIBC values: trust, teamwork, and accountability.

Nice To Haves

Experience with technologies such as Python, SQL, Power Automate, Alteryx, UiPath, or similar platforms.
Experience with AI and machine learning solutions for operational intelligence, anomaly detection, workflow optimization, and predictive analytics.

Responsibilities

Design, implement, and optimize automated workflows for payment operations, reconciliation, exception management, and operational controls.
Identify opportunities to eliminate manual processes through intelligent automation, AI-enabled workflows, scripting, and low-code/no-code tools.
Support automation initiatives using technologies such as Python, SQL, Power Automate, Alteryx, UiPath, or similar platforms.
Develop and maintain automated test cases and regression testing frameworks for payment systems and operational platforms.
Support end-to-end testing activities including system integration testing (SIT), user acceptance testing (UAT), regression testing, and reconciliation validation.
Collaborate with technology and QA teams to improve testing coverage, release quality, and operational stability.
Support reconciliation and balancing activities across payment ecosystems, including real-time payments, wires, ACH/EFT, card payments, ISO messaging, and settlement processes.
Investigate payment exceptions and operational variances, identify root causes, and recommend remediation.
Develop automated controls and monitoring solutions to proactively detect anomalies and reduce operational risk.
Analyze operational and payment data to identify trends, inefficiencies, control gaps, and automation opportunities.
Support the implementation of AI and machine learning solutions for operational intelligence, anomaly detection, workflow optimization, and predictive analytics.
Build dashboards, reporting solutions, and operational metrics to monitor performance and inform decision-making.
Collaborate with cross-functional teams including Payments Operations, Technology, Product, Risk, Compliance, QA, and external vendors.
Translate business requirements into scalable automation and reconciliation solutions.
Communicate complex operational, technical, and analytical concepts effectively to both technical and non-technical stakeholders.