Senior Analyst – Alternative Data

TransUnion • Chicago, IL

14d • Hybrid

About The Position

The Alternative Data team within Data Acquisition Services is responsible for supporting and managing TransUnion’s alternative data ecosystem, ensuring the quality, performance, and reliability of data sources and furnishers used across the organization. This team partners closely with customers and internal stakeholders to deliver accurate, compliant, and high-quality data solutions that support TransUnion's business objectives. This role reports to Director of Data Integration. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• Bachelor's degree or equivalent professional experience with 5+ years in customer-facing, operations, reporting management, or related roles.
• Experience supporting customer integration projects and managing stakeholder relationships in a service-oriented environment.
• Knowledge of banking, retail credit, consumer credit reporting, or related regulated industries.
• Experience analyzing operational issues, identifying root causes, and implementing preventative solutions.
• Salesforce CRM experience for customer and operational management.
• Metro 2® credit reporting knowledge and experience.
• Power BI and/or Tableau for reporting, dashboarding, and data analysis.
• Strong analytical and computer skills with the ability to evaluate data quality and operational performance.
• Proficiency using reporting tools, data management systems, and business applications to support operational processes.
• Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Nice To Haves

• Experience working in highly regulated industries and compliance-driven environments.
• Advanced customer service and escalation management skills.
• Process improvement and operational optimization methodologies.
• Data quality management and governance best practices.
• Exposure to consumer credit reporting, alternative data, or financial services industries.

Responsibilities

• Support TransUnion's Alternative Data operations and day-to-day business functions.
• Monitor the performance, health, quality, and integrity of Alternative Data Sources and Furnishers.
• Serve as the primary internal point of contact for issues related to alternative data sources.
• Investigate customer issues, determine root causes, and implement corrective actions to prevent recurring problems.
• Partner with customers to audit reported data and ensure accurate, timely updates.
• Deliver high-quality customer service by managing escalations and resolving operational challenges.
• Build strong relationships with customers and stakeholders through proactive communication and problem-solving.
• Anticipate customer needs and recommend appropriate solutions that improve operational outcomes.
• Support customer integration projects and work across teams to ensure successful implementation of data solutions.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts.
• Company‑paid basic life and AD&D.
• Optional voluntary life and AD&D for you and your family.
• Short- and long‑term disability.
• Legal plan.
• Pet insurance.
• Travel accident coverage.
• Adoption assistance.
• Fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long‑term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well‑being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.
• Annual bonus plan (for regular, fulltime non-sales positions).
• Potential eligibility for long-term incentives and other payments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree