Senior Analyst, Advanced Analytics, Cross-USRM Analytics
About The Position
The Cross-USRM Analytics and Enablement team in the Experience Research department is seeking a senior analyst to advance initiatives in retention and customer research. The role combines operational data with customer survey data to identify the factors that drive retention and translate findings into actionable insights for senior leaders. The analyst works with varied and sometimes non-traditional data sources and tools, including quantitative and qualitative customer research data. The role requires strong analytical and technical skills, curiosity, collaboration across teams, and the ability to explain complex concepts to audiences across functions and levels. The position has in-office requirements for employees located within 50 miles of Portsmouth, NH; Boston, MA; Seattle, WA; or Plano, TX.
Requirements
- Bachelor's degree plus a minimum of 3 years of experience, typically 4 or more years, or equivalent.
- Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
- Advanced proficiency in Excel, including VBA, macros, scripts, formulas, and data visualization; PowerPoint; and statistical software packages such as SAS and Emblem.
- Good planning, analytical, decision-making, and communication skills.
- Solid understanding of business to improve business outcomes.
- Intermediate SQL and Snowflake skills.
- An inquisitive, collaborative mindset and comfort working across teams.
Nice To Haves
- Familiarity with Python and Cortex.
- Experience with qualitative and/or unstructured data.
- Mathematics, Economics, Statistics, or another quantitative field of study.
Responsibilities
- Perform complex analysis within Snowflake and SAS with strategic impact on business operations and/or functional groups.
- Use quantitative and qualitative data in the Customer Research space to drive insights and uncover customer pain points.
- Synthesize data from internal and external sources to produce meaningful observations and recommendations.
- Present findings and recommendations and lead discussions with senior leadership at the functional or department level.
- Work with non-traditional data sources across departments.
- Provide advanced operational consulting support and improve reporting as necessary.
Benefits
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Senior
