Senior Airport Communications Specialist (Aviation - Civil Service)

City of Dallas

8d•$27 - $31

About The Position

As part of the Aviation Public Safety Group, the Senior Airport Communications Specialist (Senior ACS) coordinates with airport users, documents critical airport information, and notifies impacted parties to support safety, compliance, operational efficiency, and customer service at Dallas Love Field. The Senior ACS serves as a crew leader in the Airport Communications Center (ACC), guides and supports Airport Communications Specialists, leads management-assigned projects, and helps train new employees. The role serves as a liaison between the airport and stakeholders, including customers, tenants, internal staff, and the surrounding community. It coordinates communications for incidents, events, and requests; maintains communication records and reports; uses communications systems to notify airport stakeholders; submits work orders; and supports effective communication during alerts and emergencies. The position also provides on-shift guidance to ACS employees, delegates project work as appropriate, and performs other assigned duties. The position requires a high school diploma or GED and four years of experience in an airport communications center, airport operations, airport security, or aviation emergency management. A bachelor's degree in Aviation, Emergency Management, or Communications may meet the minimum qualifications requirement. A valid driver's license and good driving record are required, along with at least one of the listed certifications. Salary range: $26.65–$31.28; the amount offered depends on qualifications.

Requirements

High school diploma or GED; a bachelor's degree in Aviation, Emergency Management, or Communications may meet the minimum qualification requirement.
Four years of experience working in an airport communications center, airport operations, airport security, or aviation emergency management.
Valid driver's license and good driving record.
At least one of the following certifications: AAAE ACE-Communications, ACE-Operations, CM, or AAE; ACI USAP; emergency dispatch certification from APCO, NENA, IAED, or similar; TCOLE telecommunications officer certification; or completion of NIMS IS-100, IS-200, IS-700, and IS-800.
Knowledge of airport regulations, policies, and procedures, particularly 14 CFR 139 and 49 CFR 1542.
Knowledge of general business management concepts, customer service practices and principles, and airport and airline operations.
Professional traits including active listening, initiative, ownership, responsibility, judgment, organization, teamwork, empathy, commitment to personal growth, and openness to training and feedback.
Ability to communicate with people from diverse backgrounds and establish and maintain effective relationships.
Excellent written, oral, and interpersonal communication skills.
Ability to use telecommunications devices, a PA system, computers, phones, and information management software.
Ability to handle and communicate emergency situations calmly and professionally.
Ability to protect confidential information and comply with laws governing sensitive security information (SSI).
Ability to type at least 40 words per minute.
Ability to work in a closed-room environment and tolerate long periods of sitting or standing.
Ability to work all shifts, including some overtime.
Ability to work independently and as part of a team, manage projects effectively and on time, and teach effectively.
Ability to pass a criminal background check and obtain and maintain federally mandated security clearances where required.
Proficiency in MS Outlook.
Demonstrated leadership abilities.

Nice To Haves

Adult teaching experience.
Curriculum design experience.
Supervisor or crew leader experience.
Project management certification.
Any level of Six Sigma certification or similar.
Ability to speak Spanish or another foreign language.
Proficiency in the MS Office suite.
Completion of NIMS ICS-300 and ICS-400.

Responsibilities

Act as a liaison between the airport and stakeholders, answer inquiries, provide information about airport operations and services, and address issues raised by the surrounding community and neighborhoods.
Coordinate communications between Department of Aviation staff for incidents, events, and requests.
Maintain and track communication records, documenting and reporting situations for safe handling and resolution.
Use communications technology and systems to send messages to airport stakeholders.
Enter and submit work orders, ensuring information is accurate so work can be completed efficiently and on time.
Respond to alerts and emergencies, notify relevant parties and agencies, coordinate information sharing to mitigate operational impacts, and document events in logs and incident reports.
Guide and support Airport Communications Specialists on shift.
Lead management-assigned projects and delegate work to ACS employees as appropriate.
Help train new ACC employees.
Perform other assigned work.