Senior AI Support & Enablement Engineer

T. Rowe Price • Baltimore, MD

19h • Hybrid

About The Position

T. Rowe Price is hiring a Senior AI Support & Enablement Engineer to support the technical build-out and operation of enterprise AI platform integrations across multiple vendors. The role covers identity, connectors, and control-plane guardrails; day-to-day AI user support and enablement; and L2/L3 support for platform and connector defects, escalating complex issues to the Lead. The position also provides relationship support for assigned high-touch groups and helps Labs/App Dev teams prepare technical handoffs to WXT operations.

The role is eligible for hybrid work, with up to three days per week from home. The position is based in Baltimore, Maryland. Base salary ranges depend on the specific location: $87,000–$148,000 for Maryland, Colorado, Washington, and remote workers; $95,500–$163,000 for Washington, D.C.; and $108,000–$185,000 for New York and California. Placement within the range depends on relevant experience and skills. Associates may also be eligible for a discretionary bonus based on company and individual performance.

Requirements

• At least 2 years of experience in integration/platform engineering, identity and access engineering, or enterprise SaaS administration.
• Working knowledge of SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms.
• Exposure to integrating enterprise applications through APIs, API gateways such as Apigee, Microsoft Graph, or MCP-based tool/connector patterns.
• Familiarity with AI platform administration, such as Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar, including administration consoles, DLP, and compliance logging.
• Understanding of agentic AI risk concepts, including tool use, memory, and autonomy, and of control-plane/guardrail design.
• Familiarity with observability and logging tools and FinOps/usage reporting for SaaS or cloud platforms.
• Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts.
• Comfort working as an L2/L3 support point and partnering with vendor support teams.
• Clear communication and a service mindset, with the ability to build working relationships and guide senior business users.
• FINRA licenses are not required and will not be supported for this role.

Nice To Haves

• Experience in financial services or another highly regulated industry.

Responsibilities

• Build, configure, and maintain enterprise AI connectors and integration points, including SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data-source integrations.
• Help implement and operate Control Plane guardrails for agentic and autonomous capabilities, including capability registry, identity and entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection.
• Provide L2/L3 technical support for platform defects, connector failures, and model/runtime issues raised by Tier 0–1 support, escalating complex issues to senior engineers.
• Provide Tier 1–2 AI support by triaging, troubleshooting, and resolving user requests and incidents, and creating and maintaining knowledge-base articles and runbooks.
• Deliver user enablement through onboarding, training sessions, how-to guides, and adoption guidance; relay recurring issues and feedback to the Lead.
• Serve as the day-to-day point of contact for assigned high-touch groups, provide responsive support, join regular check-ins led by the Lead, capture needs and feedback, and raise escalations and priority issues to the Lead.
• Support Labs/App Dev on Build-Operate-Transfer (BOT) through technical discovery, build approach, and readiness artifacts for handoff to WXT, including runbooks, telemetry, SSO/SCIM/RBAC setup, and DLP/data controls.
• Execute provisioning and entitlement hygiene, including license/access provisioning and deprovisioning, group-based access models, and vendor administration configuration.
• Maintain logging, telemetry, and observability pipelines for monitoring, incident investigation, and governance evidence and registry requirements.
• Help evaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC, Risk, Legal, Privacy, or Security as needed.
• Contribute to vendor-specific Control Adapter templates covering licensing models, administrator roles, data residency and training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation.
• Support platform retirement and decommissioning through access disablement, integration shutdown, and data retention or deletion in accordance with governance requirements.

Benefits

• Competitive compensation
• Discretionary annual bonus eligibility based on company and individual performance
• Generous retirement plan
• Employee stock purchase plan with matching contributions
• Hybrid work schedule and flexible and remote work opportunities
• Health care benefits, including medical, dental, and vision insurance
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits
• Tuition assistance
• Wellness programs, including fitness reimbursement and Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed