Senior Agent Product Manager

Assort Health • San Francisco, CA

2d

About The Position

Assort Health is building an AI agent that provides a continuous conversation for every patient, remembering context from symptom to recovery. This AI agent is designed to improve the healthcare experience by eliminating the need for patients to repeat information and by streamlining communication. The company has a significant proprietary dataset in healthcare, has experienced rapid growth in team size and revenue, and has secured substantial funding. Assort Health aims to reduce administrative spending in healthcare and make it more accessible.

Requirements

• 4–6 years of experience in Consulting or Implementation, or a similar post-sales role
• Track record of owning complex, multi-stakeholder implementations end-to-end — including accounts with enterprise, MSO, or health system dynamics
• Highly effective verbal and written communication skills; able to own difficult customer conversations and build trust across diverse internal and external audiences
• Strong analytical skills: able to identify trends across a customer portfolio, develop structured recommendations, and present findings to senior leadership
• Experience translating business needs into actionable requirements for technical teams — and following through to delivery
• Demonstrated ability to build processes and systems from scratch, not just execute defined playbooks
• Proficient in efficiency tooling (e.g., SQL, Claude Code, Retool, or similar)
• Ruthless prioritization and strong time management across a portfolio of concurrent high-complexity accounts
• High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
• Passion for helping healthcare organizations and colleagues

Nice To Haves

• Experience working with or within MSO, PE-backed, or enterprise health system accounts
• Familiarity with EHR systems (Epic, Athena, NextGen, ECW) or VOIP platforms (RingCentral, Twilio)
• Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)
• Prior experience in a health tech or AI company
• Willingness to travel 4x per year for team offsites and customer onsite sessions

Responsibilities

• Lead complex, multi-stakeholder customer implementations autonomously — including new specialties, new products, and multi-site rollouts
• Own strategic customer relationships during implementation end-to-end, including navigating challenging conversations and setting clear expectations
• Identify high-impact product improvements by analyzing user behavior and customer outcomes; define, partner with eng/product to action, and measure results
• Build new scalable processes, best practices, and systems from scratch — not just improving what exists, but creating infrastructure that outlasts your direct involvement
• Drive automation and efficiency across the team by designing and implementing tools, workflows, and systems that reduce operational burden
• Collaborate with our Operations Analyst team to support thorough QA/QC and develop insightful internal and customer-facing reporting
• Partner with engineering to design and build dashboards, reporting, and tooling that drive decisions for customers and internally

Benefits

• Competitive Compensation – Including salary and employee stock options
• Lifelong Learning – Annual budget for professional development, plus training opportunities
• Office Setup Stipend – We’ll outfit your in-office workspace
• Top-Tier Health Coverage – Medical, dental, and vision insurance
• Flexible PTO – We trust you to take the time you need to recharge
• Meals & Snacks – Lunch, dinner, and snack breaks
• Fitness Stipend – We reimburse monthly membership costs
• Commuter Benefits – We cover eligible transportation costs
• 401(k) – Build your retirement savings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed