Product Agent

Career Centre

2d•Remote

About The Position

Our team's goal is to develop useful products that help people work better. As an Agent, Product, you will contribute to this mission by supporting the commercialization, operationalization, and go-to-market execution of the products and services offered to our partner network. This role is highly operational and cross-functional. You will ensure the accuracy and smooth execution of product-related activities, while collaborating closely with Product Managers and multiple internal teams, including Sales, Billing, and Operations. Success in this role means maintaining efficient processes, supporting product launches, identifying opportunities for improvement, and acting as a key liaison between teams to ensure seamless product operations.

Requirements

2–4 years of experience in an operational, product operations, business operations, coordination, administration, or similar role.
Experience working in cross-functional environments and collaborating with multiple stakeholders.
Experience managing data, pricing, catalogs, reporting, or operational processes is considered a strong asset.
Experience in SaaS, technology, telecommunications, or fast-paced environments is considered an asset.
Excellent English communication skills, both written and spoken.
Excellent knowledge of Microsoft Office, particularly Excel.
Knowledge of Office 365 and Power BI (or other BI tools) is considered an asset.
Comfortable working with multiple systems, tools, and operational platforms.

Nice To Haves

Enjoy operational work and making processes run smoothly.
Highly organized and detail-oriented.
Enjoy solving problems and investigating discrepancies.
Like collaborating with multiple teams and building strong partnerships.
Proactive and continuously look for opportunities to improve processes.
Thrive in dynamic environments where priorities can evolve quickly.
Enjoy balancing execution, analysis, and coordination.

Responsibilities

Coordinate the creation of product offers and ensure all required parameters are captured accurately.
Request and coordinate product name and description translations.
Maintain product pricing across internal platforms and price lists.
Coordinate price changes for product catalogs and subscriptions.
Update pricing documentation and quote tools.
Request the creation of discounts, promotions, and promo codes.
Act as a liaison between Product, Sales, Billing, and Operations teams.
Investigate and resolve discrepancies related to products, billing, and customer incidents.
Support manual usage reconciliations, quantity uploads, and data mappings.
Identify operational inefficiencies and contribute to the automation and optimization of recurring processes.
Participate in product go-to-market execution and operational readiness activities.

Benefits

A fast-paced work environment that adapts to you
A friendly and diverse work culture with inclusion and equality at heart of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund options
A monthly home internet allowance
Considerable growth opportunities
A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
“Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year