Senior Agent, Deductions

Domtar Products•Montreal, QC

9d•Hybrid

About The Position

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. The company is comprised of 14,000 talented individuals and offers competitive compensation, a supportive working environment, rewarding career paths, and opportunities for learning and growth. The Financial Shared Services group executes transactional processes for the Corporation’s pulp and paper mill sector, covering sales accounting, accounts receivable, and accounts payable. This full-time permanent position, located in Montreal, Quebec, Canada, reports to the Supervisor, Invoicing, Deduction and Technical Support, and is responsible for Deduction Tasks and other pertinent day-to-day responsibilities.

Requirements

Capacity to work well under pressure and meet tight deadlines
Good analytical and organizational skills
Customer oriented, proactive and a good team player
Ability to execute responsibilities with a minimum amount of coaching
DEC in accounting or finance combined with 2 years of relevant experience, or 5 years of equivalent work experience
A working knowledge of French written and spoken
Good knowledge of Microsoft office Suite products

Nice To Haves

Experience in the cash cycle is an asset
Good knowledge of SAP (FI/CO and SD/MM) and AS400 is an asset

Responsibilities

Review assigned customer accounts for deductions, overpayments, and credit memos; includes Debit Backs and rebates
Research/obtain reasons and details regarding customer deductions/overpayment
Issue credit and debit memos
Reconcile the customer accounts under your responsibility
Monitor/follow-up customer deductions and tracking log for customer service responses
Ensure accurate daily processing of customer credit card transactions, review reports, follow up on disputes, and ensure there are adequate controls
Assist Inside Sales group and customers regarding their account information requests

Benefits

Competitive salary and annual bonus
At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
Full range of group insurance from the first day of work
Telemedicine services
Defined-contribution pension plan with generous employer participation from the first day of work
Employee and family assistance program
Education assistance program
Hybrid workplace: in-person and remote work
Work environment based on respect, inclusion and diversity
Office accessible by public transit