Senior Advisor, Technical Account Manager

Dell Technologies • Washington, DC

19d • Onsite

About The Position

The Senior Advisor, Technical Account Manager supports customers in disconnected environments and serves as a subject matter expert on Dell Technologies data center infrastructure products and solutions. The role works with Federal customers and partners implementing AI solutions in secure spaces. Technical Account Managers take a proactive approach to technical activities, helping customers maintain environmental stability and prevent problems, while working with colleagues to identify sales opportunities, promote support best practices, deliver consistent service levels, and ensure customer satisfaction. This position is based in Omaha, Nebraska, and requires working onsite at a customer location five days a week.

Requirements

• At least 8 years of related professional experience or equivalent experience.
• Must be a US citizen.
• Must have an active TS/SCI security clearance with a CI polygraph.
• In-depth troubleshooting knowledge of Dell PowerEdge servers, networking, and storage hardware.
• Intimate knowledge of networking infrastructure, specifically in data center environments.
• Strong knowledge of VMware environments.
• Strong understanding of Dell and vendor diagnostic utilities and their applications.
• Customer-facing experience and strong escalation management capability.
• Ability to work in a high-pressure environment.
• Ability to collaborate effectively with vendors and Dell Engineering.
• Must be able to work onsite at a customer's location five days a week.

Nice To Haves

• Bachelor's degree.
• Technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, or CCNA.

Responsibilities

• Maintain deep technical knowledge of Dell Technologies products and solutions, including storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
• Independently continue learning new technologies and keep knowledge current across Dell's product portfolio.
• Build trusted internal relationships with account executives, program and project managers, executive leadership, infrastructure delivery teams, and security offices.
• Build trusted external relationships with customers and partners through professional, technical, and mission competence.
• Assist customers and the sales team with the design, definition, and implementation of complex system requirements.
• Support customers in disconnected environments and serve as a subject matter expert for data center infrastructure products and solutions.
• Work with Federal customers and partners implementing AI solutions in secure spaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed