Senior Advisor, Product Line Management, Implementation Services
About The Position
Ciena is seeking a Senior Advisor to act as the highest-level implementation portfolio resource for complex or high-risk opportunities, service design decisions and business challenges. The role converts evolving customer deployment needs into repeatable, profitable and differentiated services, providing expert guidance across Ciena’s optical, routing and switching, software, Navigator/MCP and multi-domain implementation environments. The position owns services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes. It develops and assesses complex opportunity-level P&Ls and monitors portfolio financial KPIs, connecting deal-level decisions to the broader business outlook. The role also translates customer, regional, delivery, product and market signals into portfolio requirements and investment recommendations, and leads or governs New Service Introduction activities from business case through post-launch review. The Senior Advisor works across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership. It supports complex opportunities and RFx responses, develops scalable deployment patterns and commercial constructs, resolves ambiguous cross-portfolio issues, mentors P3 and P4 PLMs, and represents Implementation Services in strategic customer engagements and executive reviews. Success is measured by portfolio growth and margin, the accuracy and usefulness of opportunity and portfolio financial analysis, improved consistency and speed of implementation offers, successful launch and adoption of new capabilities, and fewer avoidable scope, pricing and deliverability issues.
Requirements
- Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
- Typically 10+ years of relevant telecommunications, professional services, product management or service portfolio experience.
- Demonstrated expertise in implementation, deployment and migration services, including commercial and delivery considerations.
- Track record of leading major, complex, cross-functional initiatives with limited direction.
- Strong financial acumen, including P&L, pricing, costing, margin and investment analysis.
- Demonstrated ability to build opportunity-level P&Ls and interpret the full portfolio P&L, moving between detailed deal economics and the broader business picture.
- Executive-level written, presentation, facilitation and customer-engagement skills.
Nice To Haves
- Experience with Ciena optical, routing and switching, software and Navigator/MCP portfolios.
- Experience with automation, telemetry, AI-assisted operations or repeatable deployment tooling.
- Experience developing global rate cards, estimating models or partner-enabled delivery strategies.
Responsibilities
- Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance, including revenue, margin, adoption and customer outcomes.
- Build detailed P&Ls for complex service opportunities, incorporating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
- Monitor portfolio-level P&L and financial KPIs, track performance, identify trends and variances, and provide analysis or reporting as needed.
- Connect opportunity-level financial decisions to portfolio revenue, margin, mix, investment priorities and long-term profitability.
- Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
- Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
- Partner with Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
- Support complex opportunities and RFx responses with clear positioning, defensible scope, commercial rationale and delivery alignment.
- Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.
- Define repeatable deployment and migration patterns, estimating approaches, work packages, automation opportunities and commercial constructs that can scale globally.
- Lead resolution of ambiguous cross-portfolio issues involving scope, effort, acceptance, customer dependencies, delivery risk and margin.
- Mentor P3 and P4 PLMs through technical and commercial coaching and structured reviews of major initiatives.
- Represent Implementation Services in strategic customer engagements and executive-level reviews when specialized portfolio authority is required.
Benefits
- Medical, dental and vision plans.
- Participation in 401(K) (USA) and DCPP (Canada) with company matching.
- Employee Stock Purchase Program (ESPP).
- Employee Assistance Program (EAP).
- Company-paid holidays.
- Paid sick leave and vacation time.
- Paid Family Leave and other leaves of absence in accordance with applicable laws.
- Non-Sales employees may be eligible for a discretionary incentive bonus; Sales employees may be eligible for a sales commission.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
