Senior Advisor Operational Excellence, Day Shift, Support Center

Adventist HealthCare • Gaithersburg, MD

3d

About The Position

Adventist HealthCare seeks an experienced Senior Operational Excellence Consultant to advance its mission of extending God’s care through physical, mental, and spiritual healing. The Senior Advisor is a subject matter expert in improvement methodologies who guides teams through project lifecycles, develops measurement strategies, supports implementation, and helps align improvement work with organizational priorities.

The role also builds strategic relationships across the health system, provides coaching and training, assesses process-management maturity, and contributes to Lean Six Sigma education and Operational Excellence team development. The position is full-time, 40 hours per week, with a typical 8 a.m.–5 p.m. day schedule and adherence to the company holiday schedule.

Requirements

• Master’s degree in Healthcare Administration, Health Systems, Public Health, Nursing, Industrial Engineering, Business Administration, or a relevant field.
• Lean Six Sigma Black Belt.
• At least five years of Lean Six Sigma and project experience.
• At least two years of progressive leadership experience in a healthcare setting.
• At least three years of experience serving as an Operational Excellence Advisor with AHC.
• Experience training and teaching Lean Six Sigma methodologies.
• Ability to act as a leadership change agent and constructively challenge current thinking or resistance.
• At least five years in a Lean Six Sigma transformation and/or Baldrige working environment.
• Experience managing complex cross-functional projects.
• Ability to monitor, analyze, and present performance data and design and implement process-related action plans to improve performance or adherence to standards or regulations.
• Advanced experience with Design for Six Sigma, DMADV, DMAIC, and Quick Wins.
• Experience facilitating Value Stream Mapping, Kaizen, Process Mapping, 5S workshops, and Root Cause Analysis sessions.
• Experience teaching healthcare Lean Six Sigma principles.
• Advanced leadership skills and demonstrated ability to coach and mentor Black Belts and Green Belts.
• Advanced competency in Microsoft Word, Excel, and PowerPoint.
• Experience using statistical analysis software such as Minitab.
• Experience with the Malcolm Baldrige framework in a healthcare setting.

Nice To Haves

• Internal consulting experience supporting multi-entity health systems.
• Baldrige Examiner training.

Responsibilities

• Facilitate improvement teams through the full project lifecycle and share expertise in improvement methodologies and processes.
• Help team leaders identify barriers to implementing improvement plans and develop strategies to overcome them.
• Execute Rapid Improvement events.
• Develop project analytic and measurement strategies, including key performance indicators, data sources, and baseline data collection.
• Communicate team progress, goal achievement, critical factors, and obstacles to team leaders, members, and executive sponsors.
• Identify and resolve issues affecting project deadlines or scope, and communicate them to the Director of Operational Excellence.
• Participate in special projects supporting strategic goals at the request of senior leadership.
• Build and maintain strategic relationships with pillar and entity leads, serving as a business partner and using Lean Six Sigma to address business issues and align improvement efforts with strategic priorities.
• Assess coaching needs and provide just-in-time coaching to Quality Advisors, leaders, and teams.
• Assess process-management maturity and help teams advance toward managing by process.
• Identify opportunities for system-wide alignment and collaboration and bring teams together.
• Teach Lean Six Sigma training content, including white, yellow, green, and black belt material.
• Provide input on training curriculum and presentation improvements.
• Conduct formal process-improvement training forums as requested.
• Participate in orientation and training for new Operational Excellence team members and Quality Advisors.

Benefits

• Work-life balance through nonrotating shifts.
• Recognition and rewards for professional expertise.
• Free employee parking.
• Medical, prescription, dental, and vision coverage for employees and eligible dependents effective on the date of hire.
• Employer-paid short- and long-term disability, basic life insurance, and AD&D; short-term disability buy-up is available.
• Paid Time Off.
• Employer retirement contribution and match after one year of eligible employment, with a three-year vesting period.
• Voluntary benefits including flexible spending accounts, legal plans, and life, pet, auto, home, long-term care, and critical illness and accident insurance.
• Subsidized childcare at participating childcare centers.
• Tuition reimbursement.
• Employee Assistance Program support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior