Senior Advisor, Logistics Strategy & Optimization - Evernorth- Hybrid

Cigna Group•Lake Mary, FL

9d•Hybrid

About The Position

As the Operating Effectiveness Sr. Advisor, you will be responsible for identifying, developing, and owning end-to-end improvement initiatives that drive meaningful impact to both the patient experience and the overall cost and performance of the fulfillment and postage network. In addition to advancing strategic initiatives, this role plays a key part in sustaining and optimizing day-to-day operations to ensure consistent, reliable performance across the network. In partnership with site leaders, workstream owners, and practice partners, you will independently navigate complex, ambiguous challenges and deliver results aligned to the company’s mission and strategic priorities. This role requires strong ownership, sound judgment, and the ability to proactively uncover opportunities, build and influence relationships across internal teams as well as external carriers and vendor partners, and drive solutions from concept through execution. You will leverage data and analytics to form insights, guide decisions, and validate outcomes.

Requirements

High School Diploma or GED required, Bachelor’s Degree preferred.
At least 5 years of experience in operations, supply chain, logistics, or related field
Experience managing projects or programs from concept through execution, delivering measurable results
Experience managing and influencing client, vendor, or carrier relationships
Strong problem-solving skills and ability to make decisions with limited direction
Ability to work independently, prioritize work, and manage competing deadlines
Clear and effective communication and presentation skills
Strong analytical capability with experience leveraging data to inform decisions and drive outcomes
Advanced Excel skills required
Experience retrieving, analyzing, and synthesizing data from multiple sources to support business decisions

Nice To Haves

experience with SQL, Teradata, Tableau, or similar tools preferred
Experience with content management tools (e.g., SharePoint Online, Confluence, or similar platforms) preferred

Responsibilities

Operate with a high degree of organization and accountability to meet deadlines, complete projects, and implement solutions with limited supervision
Work cross-functionally to manage complex scenarios and drive alignment across pharmacy sites, partners, and stakeholders
Identify and implement solutions that reduce returns, damages, and cost pressures while improving the member experience
Design and execute pilots for alternative delivery methods to mitigate carrier-driven cost increases and improve service levels
Own and continuously improve the end-to-end member experience related to medication delivery, including communication and issue resolution
Serve as a trusted partner to leadership—demonstrating reliability, sound judgment, and the ability to navigate escalations and make high-impact decisions
Build and maintain strong relationships with pharmacy leadership, carriers, and vendor partners to drive performance and influence outcomes
Proactively educate carriers and partners on business objectives, operating models, and expectations to drive alignment and improve execution
Lead and contribute to presentations for leadership, partners, and external stakeholders, clearly communicating strategies, insights, and outcomes
Leverage data and analytical tools (e.g., Tableau, SQL, Teradata, Excel) to develop insights, reporting, and solutions that drive action
Anticipate business needs by identifying gaps, trends, and opportunities, and translating them into actionable recommendations and business cases
Retrieve, analyze, and synthesize data from multiple sources to support decision-making and communicate insights to leadership