Senior Advisor, Continuous Improvement

Alcohol and Gaming Commission of Ontario • Toronto, ON

8d • CA$103,518 - CA$129,393 • Onsite

About The Position

The Alcohol and Gaming Commission of Ontario (AGCO) is seeking a Senior Advisor, Continuous Improvement to join the Innovation & Continuous Improvement team within the Business Optimization & Insights branch. This role will lead medium- to large-scale process and policy improvement initiatives, applying Lean and continuous improvement methodologies to identify efficiencies, improve service delivery, measure outcomes, and support sustainable organizational change. The Senior Advisor will act as a trusted advisor and change champion, working across teams to evaluate processes, develop integrated solutions, reduce operational burden, optimize delivery, and embed continuous improvement practices. This position offers an opportunity to contribute to a more agile, efficient, and future-ready AGCO that delivers strong regulatory outcomes and value to Ontarians.

Requirements

• Lean certification at the Black Belt or Green Belt level, with demonstrated application of Lean, Six Sigma, and Kaizen methodologies in complex organizational environments.
• University degree in Business Analysis, Analytics, Economics, Business Administration, or a related field, or equivalent professional experience that demonstrates advanced analytical, critical-thinking, and strategic problem-solving capability.
• Minimum of four (4) years of progressive experience leading or supporting business process improvement initiatives, including Business Process Reengineering (BPR) and/or Business Process Management (BPM).
• Advanced expertise in process improvement and analysis, including process mapping, re-engineering, optimization, root-cause analysis, and the application of recognized frameworks and methodologies (e.g., BABOK).
• Strong analytical and reporting capability, with experience analyzing complex information, applying quantitative and qualitative methods, and producing evidence-based insights to inform decision-making.
• Demonstrated leadership and facilitation experience, including designing and facilitating stakeholder workshops, leading cross-functional teams, securing buy-in, resolving issues, and building consensus.
• Exceptional communication, collaboration, and stakeholder engagement skills, with the ability to present complex analyses clearly, exercise sound judgment, and work effectively with diverse stakeholders at all organizational levels.
• Proven organizational and delivery skills, including the ability to manage multiple priorities, meet time-sensitive deadlines, and operate effectively in a dynamic environment.
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Responsibilities

• Lead the delivery of medium- to large-scale business process, procedure, and policy optimization projects using Lean and DMAIC methodologies.
• Collaborate in nimble teams with business leaders to identify and scope impactful process improvement initiatives / opportunities relevant to current and developing strategic and operational priorities.
• Define project objectives, scope, and success measures; identify value and improvement opportunities; conduct root-cause and risk analysis; and develop actionable implementation and experimentation plans.
• Analyze complex qualitative and quantitative information to generate evidence-based recommendations that enhance operational efficiency, service quality, and innovation.
• Act as a trusted advisor to business areas by leading consultations to evaluate, improve, or design new processes to ensure that they reflect Lean principles.
• Foster strong stakeholder relationships to support internally generated ideas, secure buy-in, and enable testing and implementation of new practices.
• Respond to ad hoc requests as a subject matter expert and thought leader on Lean and continuous improvement.
• Leverage expert knowledge of Lean and continuous improvement to design and deliver training and capability-building sessions.
• Support the scaling of Lean knowledge and practices across the organization through hands-on coaching and project support.
• Collaborate with product and delivery leaders to ensure enhancement planning and implementation reflect Lean principles.

Benefits

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior