Senior Manager, Continuous Improvement

Quest Diagnostics

6d•Hybrid

About The Position

This position is a key leader of a regional lean business transformation team, driving an end-to-end analysis of a functional Business Operations & performance measures, identifying opportunities for profitable growth, and driving business transformation leveraging Lean, specifically focused on Continuous Improvement (CI), system thinking, and big data analytics techniques (adopting AI). Additionally, this leadership role requires operational experience in business financials, functions, and demonstrated ability to collaboratively work functions in order to drive change. This is a Hybrid scheduled position at our Wood Dale Facility in IL. (3 days onsite and 2 days work from home) Internal Tittle: Senior Manager, Business Transformation

Requirements

7 – 10 years of direct responsibility of operational ownership of different aspects of a business, and Continuous Improvement experience, in areas of Industrial Engineering, Manufacturing, Quality Lab or Healthcare
Minimum of 7 years mastering a variety Lean and Growth-related tools such as: Strategy Deployment, Problem Solving, Daily Management, Standard Work, and VSM/Process Mapping
Bachelor’s Degree (Required)
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) (Required)

Nice To Haves

Deep knowledge and experience applying with lean methodologies
Excellent time and project management
Successfully managed multi-million-dollar budget
Demonstrated success leading large, complex, change initiatives (7+ years)
Previous experience deploying “kaizen culture” across medium-to-large organizations.
Experience working in the Toyota Production System, Danaher Business System rigorous lean model.
Poise and leadership presence when facilitating discussions and leading workshops.
Experience managing geographically dispersed teams.
Demonstrated ability to develop strong relationships with others.
Advanced data analysis skills.
Financial and Business acumen
Change Agent
Working knowledge of Hoshin-Kanri (Policy Deployment) principles and practices.
Effective written and verbal communication skills across multiple formats: formal presentations, training material development, meetings, conference calls, e-mails, and memos.
Ability to handle multiple projects simultaneously.
Highly Preferred - Continuous Improvement certified (LSS Black Belt or Lean certified)
Lean Certification preferred

Responsibilities

Implement the Lean Business System including standard work, daily management, problem-solving cadence, and kaizen roadmaps.
Owns the learning, application, and adoption of Lean principles and practices with the goal of building localized self-sufficiency, sustainability, and scalability of improvement efforts.
Execute strategic lean transformation projects, and the operational execution that results in large-scale improvement across designated functions and businesses.
Drives cultural change shift from dashboards and analytics towards actions and results.
Drives the use of big data analytics tools (adopting AI) to tackle system level problems.
Demonstrated understanding of continuous improvement, process management, or system thinking (value stream thinking).
Proven track record in facilitating cross functional discussions, targeted workshops and Kaizens to achieve strategic & operational objectives.
General knowledge of Hoshin and breakthrough planning.
Demonstrates expertise in business transformation projects using program management principles and tools, and has a track record of success leading and influencing at the mid to senior leadership level without direct authority in driving change,
Captures, quantifies, and reapplies best-in-class practices within a regional function such as laboratories, Logistics or Patient Services.
Acts as a change agent to guide teams toward success.
Works with local team members to identify and prioritize continuous improvement opportunities for a regional functional business.
Works with functional and site leaders as a “thought leader” to create future state improvement roadmaps with clear executable plans that are in line with the business strategies and improvement needs.
Contributes toward building a grass-roots culture of continuous improvement, use of big data analytics techniques, system thinking, and cross-functional collaboration.