Senior Admitting Worker (full-time)

UCSF•Oakland, CA

6d•Onsite

About The Position

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Requirements

Superior customer service skills
High degree of professionalism
Ability to utilize a variety of hospital information systems
Ability to communicate with patients and visitors
Ability to respond to inquiries effectively
Compliance with Medical Center Policies and Procedures

Responsibilities

Greeting patients
Patient identification
Check-in
Registering patients
Coordinating escort upon arrival for services
Gathering demographic and financial information
Entering information into the computer system quickly and accurately
Cash collection and posting
Providing superior customer service
Maintaining a high degree of professionalism
Utilizing a variety of hospital information systems to communicate with patients and visitors
Effectively responding to inquiries
Complying with all guidelines put forth by the Medical Center Policies and Procedures