Principal Admitting Worker

UCSF•San Francisco, CA

6d•$38 - $48

About The Position

Under the general direction of both the Transfer Center and Patient Placement Supervisor, this position requires working in the capacity of both Principal Admitting Worker for Transfer Center functions and as Patient Placement Coordinator for Patient Placement functions. The Principal Admitting Worker (PAW) duties include screening all incoming patient transfers to UCSF Medical Center, processing transfer requests and admissions, confirming insurance eligibility, following up on inpatient authorization, and counseling patients and their families regarding their financial liability. All Admitting Workers have a critical influence on a patient’s health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally. The PAW duties include screening and assigning patient liabilities for all emergent, urgent, and self-pay patients, confirming insurance eligibility and benefits, and securing authorizations. The PAW counsels patients and/or their families regarding their financial liability and secures deposits on self-pay and/or collects patient liability portions for routine/elective admissions. The incumbent will serve as the first point of contact for incoming requests for patient transfer and direct admits to UCSF Medical Center. Transfer Center duties include completing Transfer Center intake, registration information, and financial clearance. Patient Placement Coordinator duties include performing admission reconciliation for the units, patient class updates, and financial clearance. Serve as the first point of contact to assist with time-sensitive issues related to patient flow requiring “Grand Central” knowledge and expertise of admission, transfer, and discharge system functionality.

Requirements

Working in the capacity of both Principal Admitting Worker for Transfer Center functions and as Patient Placement Coordinator for Patient Placement functions
Meeting patient needs
Demonstrating a willingness to learn new skills
Fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided
Promoting a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally
Knowledge and expertise of admission, transfer, and discharge system functionality

Responsibilities

Screening all incoming patient transfers to UCSF Medical Center
Processing transfer requests and admissions
Confirming insurance eligibility
Following up on inpatient authorization
Counseling patients and their families regarding their financial liability
Screening and assigning patient liabilities for all emergent, urgent, and self-pay patients
Confirming insurance eligibility and benefits
Securing authorizations
Counseling patients and/or their families regarding their financial liability
Securing deposits on self-pay and/or collects patient liability portions for routine/elective admissions
Serving as the first point of contact for incoming requests for patient transfer and direct admits to UCSF Medical Center
Completing Transfer Center intake, registration information, and financial clearance
Performing admission reconciliation for the units
Patient class updates
Financial clearance
Serving as the first point of contact to assist with time-sensitive issues related to patient flow requiring “Grand Central” knowledge and expertise of admission, transfer, and discharge system functionality