Senior Admitting Worker
About The Position
Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker (SAW) is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Senior Admitting Worker must comply with all guidelines put forth by the Medical Center Policies and Procedures. All Senior Admitting Workers play a key role in a patient’s health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote cooperative working relationships with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
Requirements
- Superior customer service skills
- High degree of professionalism
- Ability to comply with all guidelines put forth by the Medical Center Policies and Procedures
Responsibilities
- Greeting patients
- Patient identification
- Check-in
- Registering patients
- Coordinating escort upon arrival for services and/or after triage by the nurse
- Gathering demographic and financial information and entering it into the computer system quickly and accurately
- Cash collection and posting as appropriate
- Utilizing a variety of hospital information systems to effectively communicate with patients and visitors
- Effectively responding to inquiries
- Complying with all guidelines put forth by the Medical Center Policies and Procedures
- Meeting patient needs
- Demonstrating a willingness to learn new skills
- Fostering a harmonious work environment
- Promoting cooperative working relationships with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
