Senior Administrator - Client Services

JTC Group•Boston, MA

3d•Hybrid

About The Position

This position is performed as a Sr. Administrator. The candidate will be responsible for providing support to Client Services team members, excellent customer service, working with clients in understanding the clients’ needs and administering the appropriate procedures, process in a timely, accurate and professional manner, and identify streamlining opportunities for process improvement. Resolve minor client issues; escalate when necessary.

Requirements

Bachelor’s degree required.
3+ years of client service, customer success experience.
A minimum of 3 years banking or financial services experience, including trust & escrow knowledge desired.
Fund administration experience desired.
Knowledge and/or experience in Section 1031 Like Kind Exchanges.
Detail oriented skills to support review of legal and financial documents.
Strong skills in Microsoft Office: Word, Excel & Power Point and ability to learn and utilize other technology applications.
Excellent communication skills, both verbal and written.
Ability to multi-task and timely and effectively meet deadlines throughout the day using organizational skills.

Responsibilities

Maintain client relationships to ensure client satisfaction with the highest level of client service, monitoring client usage of contracted services and portal, identifying potential additional products/services to be provided, escalating potential churn situations to management.
Identify and understand key provisions in agreements which state the requirements and documentation required by trust or escrow agent in order to process receipts and disbursements and establish subaccounts.
Coordinate with banking partners and clients to open depository and/or escrow accounts with specific attention to each depository and/or escrow agent requirement and procedure.
Ensure clients are properly administered as contracted from inception through completion of contractual requirements.
Responsible for timely and accurate client billing.
Create and maintain desk procedures specific to each client.
Data entry including review of portal data for accuracy.
Functions as key contributor with demonstrated knowledge when processing Like Kind Exchanges.
Maintain relationships with Like Kind Exchange clients with the highest level of client service.
Ensure clients are properly administered as contracted from beginning to end of exchange period involving proper usage of company templates, generate exchange documentation, monitor receipts and disbursements.
Exchanger of pertinent dates, coordinate with ancillary parties (real estate agents, accountants, attorneys, escrow/settlement agent) involved in exchange transaction necessary to ensure timely funding & settlement.
Perform other duties as required.
Adhere to JTC core values and expected behaviours.