Senior Administrative Hearing Officer - Court & Detention Services (Civil Service)

City of Dallas

4d•$64,251 - $79,810

About The Position

The Senior Administrative Hearing Officer manages the City of Dallas Parking Adjudication section, which conducts administrative hearings for the Parking Management division to ensure fair and just consideration of citizens’ parking citation appeals. The role oversees adjudication activities and ensures they comply with city ordinances, regulations, policies, and applicable standards. It also manages staff, program operations, policies, budgets, and hearing processes, and responds to citizens’ questions and complaints about parking citations, vehicle boots, and tows.

Requirements

Bachelor’s degree in business, criminal justice, law enforcement, public administration, or a related field, or an accepted education-and-experience equivalency.
Five years of experience in court or legal office administration involving case management, parking or traffic citation adjudication, and customer service requiring substantial phone or public contact.
One year of supervisory or lead work responsibilities; this may be included in the required experience.
No outstanding citations or warrants.
Ability to pass an extensive background check.
Knowledge of administrative adjudication principles.
Ability to interpret and explain parking ordinances, regulations, and policies.
Ability to establish and maintain effective working relationships.
Ability to handle volatile situations.
Effective verbal and written communication skills.
Ability to operate standard office equipment, personal computers, and a ten-key calculator.
Knowledge of customer service and ability to supervise and oversee other officers.
Ability to gather evidence, conduct research, and make sound decisions.

Responsibilities

Manage, maintain, monitor, and ensure effective administration of the Parking Adjudication section and its processes, including accurate and efficient hearings.
Ensure hearing officers and support staff comply with ethics and attendance policies and other applicable City of Dallas and Municipal Court Management policies and standards.
Supervise, plan, and evaluate assigned staff; establish performance requirements and development targets, monitor performance, and provide feedback for improvement and development.
Lead and participate in meetings and provide direction, oversight, and support to Administrative Hearing Officers and Court Specialist II staff.
Develop, implement, and coordinate short- and long-range administrative adjudication program policies and plans.
Prepare the annual operating budget and financial reports, and monitor funding reports for accuracy, consistency, and effective management.
Examine documents and supporting evidence, determine whether evidence supports charges, and decide cases; conduct boot and tow hearings and ensure appropriate resolutions.
Conduct walk-in and mail-in hearings, including boot hearings, and provide an appeal process for citizens’ parking violation appeals.
Implement new adjudication policies and procedures and monitor their results and effectiveness.
Review daily hearing activity reports and audit closed cases monthly for accuracy and appropriateness of staff actions.
Respond verbally and in writing to citizens’ questions and complaints about parking violations, including explaining options to citizens whose vehicles have been booted or towed.
Review voided parking citations and ensure they are listed in the computer database.
Perform other work as needed or assigned.