Senior Administrative Associate
About The Position
This position will provide administrative support for the Southeast Campus Information Desk. Performs job duties from the assigned campus/instructional site/work location. Greets various visitors and prospective students by providing information or routing them to the appropriate person. Performs duties including answering phones, responding to phone/in person/email inquiries, screening calls, and handling related issues. Knowledge of College policies, procedures, and operations of Southeast Campus. Appropriately answers questions about the college and the Southeast Campus. Knowledge of emergency procedures and the ability to respond to emergency situations appropriately. Demonstrates exemplary and friendly customer service when corresponding to various types of inquiries either by phone, email, or in person. Receives lost and found items and place them safely in storage. Responsible for maintaining a clean and safe work environment within the Information Desk. Issues Student ID cards. Assists with Southeast Campus events including check-ins and faculty support. Assists in the set-up of events on campus if needed. Accepts and distributes deliveries to faculty and staff. Directs facility requests and issues to maintenance (vendors and large deliveries). Maintains and orders office supplies and other materials as needed. May supervise student workers.
Requirements
- High School Diploma or equivalent
- Two (2) years of relevant experience
- Proficient in Microsoft Office applications
- Effective interpersonal and communication skills
- Ability to work independently and demonstrate initiative
- Ability to manage a high-volume workload using effective time management skills to plan, prioritize and organize work to meet deadlines
- Ability to work some evenings and weekends as required
Nice To Haves
- Associate’s degree from an accredited institution
- Certified Administrative Professional Certification (CAP)
- One (1) year of experience working in a higher education setting
- Familiarity with Slate, Banner, Dynamic Forms, DocuSign and other web-based systems
Responsibilities
- Greets visitors and prospective students, providing information or routing them to the appropriate person.
- Answers phones, responds to inquiries via phone, in person, and email, and screens calls.
- Answers questions about the college and the Southeast Campus.
- Responds to emergency situations appropriately.
- Handles lost and found items.
- Maintains a clean and safe work environment within the Information Desk.
- Issues Student ID cards.
- Assists with Southeast Campus events, including check-ins and faculty support.
- Assists in event set-up on campus if needed.
- Accepts and distributes deliveries to faculty and staff.
- Directs facility requests and issues to maintenance.
- Maintains and orders office supplies and other materials.
- May supervise student workers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
