Senior Administrative Assistant - Eddy Senior Care
About The Position
Eddy Senior Care PACE is seeking a highly organized and personable administrative support professional to serve as the first point of contact for prospective participants and their families. The position screens, documents, and routes inquiries so Intake/Enrollment Specialists can focus on qualified leads and guide candidates through enrollment. It also provides administrative and marketing support to the Community Liaison team and the PACE program. The role provides clear information about the PACE program, maintains accurate inquiry records, and helps ensure prospective participants receive timely, thoughtful support. Additional duties include preparing outreach materials, supporting events, and assisting with data entry, tracking, reporting, and general intake/enrollment administration. The position is full-time, day shift, with a stated pay range of $18.50–$25.92 per hour; pay depends on experience, skills, education, and may vary by location.
Requirements
- Strong organizational and multitasking skills.
- Comfort using computer systems for documentation and tracking.
- Ability to engage compassionately with older adults and families.
- Strong communication skills, including asking relevant questions and clearly explaining information.
- Ability to track multiple inquiries and data points accurately.
- Ability to triage and prioritize efficiently and proactively.
- Ability to collaborate with intake, marketing, and operations staff.
Nice To Haves
- Associate degree or relevant experience preferred.
- Prior experience in healthcare, intake, a call center, customer service, or administrative support strongly preferred.
- Experience working with older adults or vulnerable populations is a plus.
Responsibilities
- Serve as the initial contact for incoming inquiries by phone, message, or referral.
- Gather information to help determine basic eligibility and level of interest.
- Accurately and promptly document and track qualified and non-qualified inquiries.
- Route qualified leads to the appropriate Intake/Enrollment Specialist for follow-up.
- Provide clear, professional information about the PACE program to callers and families.
- Maintain consistent communication and a positive experience for prospective participants.
- Prepare and assemble marketing packets, folders, and outreach materials.
- Support Community Liaison staff with event preparation and logistics.
- Assist with data entry, tracking logs, and reporting needs.
- Provide general administrative support to the intake/enrollment function.
Benefits
- Opportunity to grow within a rapidly expanding PACE program
- Meaningful role with direct impact on access to care
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
