Assistant-Administrative Senior

IU Health • Indianapolis, IN

3d • Hybrid

About The Position

The Senior Administrative Assistant provides administrative and scheduling support to physicians and advanced practice providers (APPs), while also supporting department leaders and staff as needed. This role serves as a key liaison between clinical, administrative, and call center teams to support efficient operations and an exceptional patient experience. The ideal candidate is highly organized, customer-focused, detail-oriented, and able to independently manage multiple priorities in a fast-paced healthcare environment.

Requirements

• High School Diploma/GED is required.
• Requires 4-6 years of relevant administrative experience in a healthcare or complex organizational setting.
• Requires experience supporting senior leaders and managing sensitive information.
• Requires advanced proficiency in MS office (Word, PowerPoint, Excel).
• Requires proficiency in EMR and medical terminology for clinical care focused positions.

Nice To Haves

• Experience with a matrix organization and complex work environment is a plus.
• Experience working within a matrixed or complex organizational environment preferred.

Responsibilities

• Manage provider schedules, scheduling templates, calendars, and meetings.
• Coordinate patient appointments, radiology services, outside testing, and other related services.
• Partner with internal departments and external organizations to ensure timely coordination of services and follow-up.
• Maintain records, reports, correspondence, filing systems, and confidential information.
• Coordinate meetings and track action items and follow-up activities.
• Support onboarding and training activities and provide guidance to administrative staff as needed.
• Create, document, and maintain Standards of Work (SOW) to promote consistency across departmental processes.
• Support departmental initiatives, projects, and operational priorities.
• Support clinical care coordination through documentation and communication with patients and care teams.
• Maintain departmental resources and support organizational documentation standards and procedures.
• Provide timely and accurate administrative support for patient care operations.
• Manage complex workflows and resolve administrative issues with minimal supervision.
• Prioritize competing demands and meet established deadlines.
• Collaborate with leadership and team members to identify and implement workflow improvements.
• Provide professional and responsive service to patients, providers, colleagues, and external partners.

Benefits

• personal and professional growth is a top priority
• diverse opportunities to learn and develop in meaningful ways
• advanced clinical training
• leadership development
• promotion opportunities
• cross training development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED