Senior Admin Assistant

Marriott•Key Biscayne, FL

About The Position

This role involves entering and retrieving information from computer databases, updating records, files, and reservations, and responding to guest inquiries. The position requires transmitting information via computer, mail, or facsimile, and operating standard office equipment. Responsibilities include preparing documents using various software, handling incoming and outgoing mail, and maintaining both computer- and paper-based filing systems. The role also entails compiling, sorting, and filing records of office activities and business transactions, and entering and locating work-related information using computers or point-of-sale systems. Additionally, the position requires adherence to company policies, maintaining a professional appearance, ensuring confidentiality, and protecting company assets. The role involves interacting with guests according to company standards, anticipating and addressing service needs, assisting individuals with disabilities, and expressing genuine appreciation. Effective communication, both written and verbal, is essential, as is maintaining positive working relationships and supporting team goals. Physical requirements include moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by supervisors.

Requirements

Proficiency in using a keyboard, mouse, or trackball.
Experience with word processing, spreadsheet, database, or presentation software.
Ability to operate standard office equipment.
Skills in handling incoming and outgoing mail.
Experience in creating and maintaining filing systems (computer- and paper-based).
Ability to compile, copy, sort, and file records.
Capability to enter and locate work-related information using computers and/or point of sale systems.
Understanding and adherence to company policies and procedures.
Professional appearance and demeanor.
Ability to maintain confidentiality of proprietary information.
Skill in protecting company assets.
Ability to welcome and acknowledge guests according to company standards.
Capability to anticipate and address guests’ service needs.
Willingness to assist individuals with disabilities.
Clear and professional communication skills (verbal and written).
Ability to prepare and review written documents accurately and completely.
Proficiency in answering telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships.
Teamwork and support skills.
Ability to listen and respond appropriately to employee concerns.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.