Senior Adjuster, (Field Liability Claims), HYBRID (Edmonton or Calgary)

SCM Insurance Services • Calgary, AB

2d • Hybrid

About The Position

We have an existing opportunity to add a Senior Liability Adjuster to join our growing team! You will work in a Hybrid based environment supporting field requests within the Edmonton or Calgary area! The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in Liability.

Requirements

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 7 years' relevant experience in claims adjusting
• Ongoing commitment to education and learning; currently pursuing CIP designation
• Must hold a Level 1 adjuster license in Alberta
• Effective analytical skills, including identification of cause-and-effect dynamics
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, you will provide high level of customer service to clients and the insured.
• You will participate and share ownership and responsibility for after-hours customer service requirements when required
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Benefits

• We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers
• You will be supported by experienced local claims support, centralized after hours support, and dictation services
• Your claims load is driven by senior executives and business development staff from coast to coast
• You are compensated for your billable hours and other costs.
• You are working in parallel with other SCM Insurance services teams
• Your workload is balanced to ensure you can maintain a high-quality level
• Accommodations are available on request for candidates throughout the recruitment and assessment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED