Senior Adjuster - General Cargo

Tokio Marine Group of Companies • Los Angeles, CA

25d • $85,000 - $105,000

About The Position

The Senior Adjuster is responsible for the end-to-end administration of general cargo claims, including receiving, evaluating, negotiating, and settling claims submitted by Insureds, Brokers, and/or Claimants. The role requires appropriate reserving, coordination with internal and external stakeholders, assessment of subrogation potential, and assignment of recovery cases to subrogation vendors. The adjuster also supports underwriting and AEOs by identifying and communicating loss trends and key claim insights.

Requirements

• Minimum five years' experience in marine claims, with an emphasis in General Cargo.
• Strong written and verbal communication skills.
• Proven ability to work independently and collaboratively.
• Proficiency in Microsoft Word and Excel.
• Strong analytical, negotiation, and organizational skills.

Nice To Haves

• College degree preferred.

Responsibilities

• Receive, review, and evaluate general cargo claims submitted by Insureds, Brokers, or Claimants for approval and settlement within designated authority limits.
• Exercise discretion and sound judgment throughout claims handling, including coverage analysis and liability assessment.
• Initiate and maintain direct communication with Claimants, Brokers, and Surveyors.
• Coordinate and arrange third-party inspections and damage surveys.
• Assign claims to approved subrogation vendors for recovery efforts and monitor progress.
• Accurately reserve claims and ensure timely and complete data entry into internal systems (VITAL Cloud/TED).
• Coordinate with Underwriters, AEOs, and management on loss trends and claim insights.
• Ensure compliance with internal controls and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed