Senior Adjudicator

Norwescap•East Brunswick, NJ

6d•$23 - $26•Hybrid

About The Position

Norwescap is seeking a dedicated Senior Adjudicator responsible for adjudicating applications for the Low-Income Home Energy Assistance Program, Universal Service Fund, and any additional energy savings programs. This role involves applying regulations and procedures from DCA LIHEAP policy and procedures to determine eligibility for energy assistance programs. The Senior Adjudicator will also provide information and referral to other Norwescap departments and outside agencies, and reports to the LIHEAP Coordinator.

Requirements

High school diploma or GED (required)
Proficient in Microsoft Office 365 (required)
Driver's license
Bilingual in English and Spanish (required)
Maintain confidentiality of information
Ability to remain tactful and respectful to participants, either on the phone or in person
Must be able to follow oral and written communication from supervisors
Must be able to read and follow program and agency manuals

Nice To Haves

Associates degree or higher preferred with a degree in social work or related field
2+ years in human services or nonprofit organizations

Responsibilities

Adjudicate LIHEAP/USF applications in accordance with DCA LIHEAP regulations in a state-run Microsoft 365 database system, as well as any additional energy savings programs.
Maintain production goals in accordance with program needs and in conjunction with the program coordinator and director.
Establish and maintain program participant files, prepare necessary correspondence to obtain required documentation to complete an application, and continue and modify regular and emergency assistance applications for eligibility at the time of funding.
Serve as the point of contact for all partnership organizations that assist with client applications.
Create and maintain an outreach calendar of events and create new partnerships when out of office.
Attend all BPU/DCA-sponsored events and Housing and Community Development Department Events.
Maintain a workflow of clerical support functions to ensure proper communication from the call center to Adjudicators.
Assist with new program/project development and planning.
Participate in Norwescap committees and internal meetings.