Oliver Wyman - Senior Activation and Communication Manager

Marsh McLennan•Boston, MA

1d•Hybrid

About The Position

This role leads the global activation, change, and communications effort for Oliver Wyman’s AI transformation. The Senior QI Activation and Communications Manager is accountable for ensuring that the capabilities delivered through Quotient Inside translate into real, sustained changes in how colleagues work across the firm. This position sits within Quotient Inside, partnering closely with Internal Communications through a matrixed stakeholder model. The role operates at a senior level, shaping activation strategy and firmwide narratives, while working closely with product, PMO, communications, and regional leaders. It requires strong judgment, influence, and the ability to operate effectively at the intersection of strategy, technology, and organizational change. This is a high‑impact role at the center of a priority firm initiative, with significant exposure to senior stakeholders and real influence over how AI adoption is framed, sequenced, and embedded across the organization.

Requirements

Typically, 8+ years of experience in communications, change management, transformation, or large-scale enablement roles.
Demonstrated experience leading complex, enterprise-wide change or adoption efforts across multiple teams, regions, or stakeholder groups.
Strong stakeholder management, communication, and influencing skills across a wide range of seniority levels.
Experience operating in professional services or similarly complex, matrixed environments strongly preferred.
End-to-end change and activation leadership: Demonstrated ability to design, lead, and sustain large-scale activation and change efforts in complex, matrixed organizations, with accountability for outcomes across teams, regions, and stakeholder groups.
Translating strategy and technology into adoption: Proven experience distilling complex, evolving initiatives (e.g., AI, digital tools, operating model changes) into clear narratives and practical actions that resonate with non-technical audiences and drive real behavior change.
Senior stakeholder influence without formal authority: Strong track record of influencing and advising senior leaders, aligning competing priorities, and constructively challenging assumptions to support sound decision-making and strategic outcomes.
Judgment in ambiguity: Comfort operating in fast-moving, uncertain environments, exercising sound judgment to balance pace, risk, readiness, and impact as priorities and conditions evolve.
People leadership and capability building: Experience setting high performance standards, providing structured feedback, coaching others, and delegating effectively to scale impact while developing future change and communications leaders.
Advanced communication skills: Ability to synthesize complex information into clear, compelling written and verbal communications, adapting style and messaging to different audiences, cultures, and seniority levels to persuade and influence effectively.
Outcome orientation: Relentless focus on impact rather than activity, holding self and others accountable for delivering measurable improvements and sustained results.
Foundational skills such as tool proficiency (e.g., Microsoft Office, collaboration platforms), facilitation support, digital fluency, adaptability, learning mindset, and general stakeholder skills are baseline expectations at Oliver Wyman and will be assessed through interviews.

Responsibilities

Own the global activation and change strategy for Quotient Inside, aligned with product releases, convergence milestones, and firm priorities.
Design and coordinate activation waves, determining timing, sequencing, and rollout approaches across regions and populations.
Balance central consistency with regional flexibility, enabling local ownership while preserving clarity of intent and outcomes.
Work closely with PMO and Product to ensure activation readiness, timing, and messaging are fully aligned.
Partner with regions, AI SWAT teams, and business‑as‑usual leaders to embed AI usage into local operating rhythms and ways of working.
Ensure activation efforts focus on sustained behavior change, not one‑off launches or communications moments.
Own the end-to-end communications strategy and execution for Quotient Inside, from planning through delivery.
Coordinate messaging across global and regional channels to ensure clarity, consistency, and reinforcement of priorities.
Shape senior leadership narratives around progress, impact, risks, and calls to action.
Align communications closely with activation waves, product releases, and key milestones to support adoption and momentum.
Track engagement and effectiveness, using data and feedback to refine messaging, channels, and approaches over time.
Serve as a senior stakeholder advisory partner by preparing recommendations, framing decisions, and driving alignment on activation and communications priorities.
Lead cross-functional, cross-regional stakeholder alignment by coordinating inputs, resolving conflicts, and confirming decisions, owners, and timelines for activation waves and communications moments.
Facilitate decision-making forums with senior leaders to surface assumptions, evaluate tradeoffs, and translate strategic intent into clear outcomes, next steps, and stakeholder actions.
Provide day-to-day management for the Activation & Change team, including prioritization, coaching, and performance support, etc.
Lead and develop contributors involved in activation and communications activities.
Set high standards for quality, judgment, and impact, with clear expectations and accountability.
Provide structured feedback, support development, and actively contribute to engagement and retention.
Delegate effectively to scale impact while strengthening change and communications capability across the program.