Senior Accounts Receivable Analyst

Merz Therapeutics•Raleigh, NC

10d

About The Position

The Senior Accounts Receivable Analyst will provide administrative and operational support for the Therapeutics Accounts Receivable team to ensure accuracy and efficiency of duties. This role also includes being the subject matter expert for Order-to-Cash processes. In addition to these primary operational tasks, the AR Analyst will support the AR customer master data process, collections, and the payment portal. Success in this role includes the ability to partner cross-functionally with superior customer service across the Therapeutics organization including field sales and internal business partners. Supports both US and Canadian Therapeutic Business.

Requirements

Bachelor degree in Finance or Accounting required
5-7 years of experience in collections/accounts receivable/general finance required
Strong analytical skills required
Ability to research and evaluate data required
Strong problem solving skills required
Strong knowledge of Microsoft Office (especially Excel)

Nice To Haves

5-7 years of accounting experience preferred.
ERP Systems integration experience in a leading and supporting role preferred.
Experience in finance/accounting in the pharmaceutical, biotechnology, healthcare industry preferred.
ERP/SAP experience preferred, including experience supporting AR processes, system implementations, enhancements, testing, or post-go-live improvements

Responsibilities

Analyze accounts that are past due.
Work with the customer on resolution of past due balances.
Has ownership of collections of AR, process credit card payments, call ins, and monitors phone lines.
Research questions from customers and internal teams, which may include customer payment discrepancies, payment portal errors, application of cash, customer contact information and credit worthiness of customers.
Ability to analyze aging trends and identify root causes of delinquency.
Serve as payment portal resource for internal teams and customers.
Provide responses for payment portal support inquiries.
Work directly with the payment portal vendor to resolve issues.
Perform daily processes to ensure the Merz Payment Portal reflects accurate information.
Create new customer account requests and customer account change requests in a timely manner.
Approach all responsibilities with an eye for process improvement.
Work with manager to implement improvements, and support any special projects including automation initiatives such as ERP implementations.
Creates and standardizes AR procedures and documentation.
Supports automation and system enhancement projects.
Drives improvements in collections, cash flow, and working capital.
Assist the AR Manager in developing, documenting, and maintaining Standard Operating Procedures (SOPs) to ensure consistent, efficient, and compliant Accounts Receivable process.
Act as a business leader and subject matter expert, driving process improvements and automation, developing KPI reporting, mentoring junior staff, leading projects, and managing executive-level customer escalations in Partnership with AR Manager.
Performs data validation and provides supporting documentation to ensure timely issuance of credit/debit memos.
Assesses portfolio risk, identifies root causes of delinquency, develops recommendations to reduce DSO, and leads cross-functional issue resolution.
Partners with AR Manager, Customer Solutions and Supply Chain to reconcile RMAs and issue credit memos for returned products.
Provide reports as requested by manager and participation in projects as assigned by manager.
Tracks and improves metrics such as: DSO (Days Sales Outstanding), CEI (Collection Effectiveness Index), Past Due Percentage, Bad Debt Exposure, Cash Forecast Accuracy.