Senior Account Support Analyst - HMIG
About The Position
This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives, and internal stakeholders to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area. This is a 100% remote role, however candidates residing in Northern California are highly preferred. Open to fully remote candidates living outside of this geography with the expectation that you’ll work and support Pacific Time zone business hours.
Requirements
- 5-10 years of relevant, progressive experience in the area of specialization
- High School Diploma/GED
Nice To Haves
- Bachelor's Degree in Business, or related field
- Experience working within healthcare, insurance, or employee benefits consulting industries
- General sales experience is a plus.
Responsibilities
- Load and maintain group information and benefit files.
- Interact and provide support activities to Account Managers.
- Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners.
- Handle error management and ensure files are corrected.
- Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
- Act as a resource for colleagues with less experience.
- Other duties as assigned or requested.
Benefits
- Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
