Senior Account Support Analyst - HMIG

Highmark Health

6d • $62,700 - $97,200 • Remote

About The Position

This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives, and internal stakeholders to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area. This is a remote based role.

Requirements

• High School Diploma/GED
• 5 years of relevant, progressive experience in the area of specialization
• Producer's license in Accident & Health required or must be obtained within 90 days of hire

Nice To Haves

• Experience in health care, insurance or sales

Responsibilities

• Load and maintain group information and benefit files.
• Interact with and provide support activities to Account Managers (For UCD: Accounts Support Analysts are account managers for all small market clients. May also be involved with managing all aspects of relationships with core partners.)
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, implementations with clients and core partners.
• Handle error management and ensure files are corrected.
• Participate in the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
• Act as a resource for colleagues with less experience.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED