Senior Account Support Analyst - HMIG

Highmark Health•Washington, DC

2d•Onsite

About The Position

This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, and sales representatives to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area.

Requirements

High School Diploma/GED
5-10 years of relevant, progressive experience in the area of specialization
Experience in health care, insurance or sales
3-10 years of relevant, progressive experience in the area of specialization

Responsibilities

Load and maintain group information and benefit files.
Interact and provide support activities to Account Managers.
Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.
May coordinate meetings, projects, implementations with clients and core partners.
Handle error management and ensure files are corrected.
Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
Act as a resource for colleagues with less experience.
Other duties as assigned or requested.
New business RFP processing and renewal sales life-cycle management.
Coordinate account service activities internally and externally.
Interact and provide support activities to Sales Directors.
Resolve benefit inquiries received from clients, producers, internal support teams, and sales reps.
Analyze/coordinate the implementation of stop loss policies, group changes, claims issues, premium remittance, and other group administration activities.