Senior Account Receivables Specialist
About The Position
The Senior AR Specialist is a main point of contact for National, and export Distributors and CA Direct to customer accounts. This position is responsible for providing world class customer service while managing collection efforts and meeting the cash projection goals. In addition to collection efforts, this position processes customer credit applications, customer payments, manages orders on hold, and continually reconciles variances on the customer accounts. This position also requires assisting in the daily operations of the AR department, ensuring 100% compliance with all ABC regulations, and upholding the integrity and confidentiality of Duckhorn Wine Company’s accounting transactions.
Requirements
- Provide world class customer service
- Manage collection efforts
- Meet cash projection goals
- Process customer credit applications
- Process customer payments
- Manage orders on hold
- Reconcile variances on customer accounts
- Assist in daily operations of the AR department
- Ensure 100% compliance with all ABC regulations
- Uphold integrity and confidentiality of accounting transactions
Responsibilities
- Conduct customer collection efforts for both National and Export Distributors and CA Direct to customer accounts by researching account records and providing customers with accurate account balances by reconciling any discrepancies. Utilize all collection resources including aged receivable report, sales managers knowledge of the account, customer credit application, and internet resources to determine the best approach.
- Document all customer communications in company ERP System to ensure team maintains cohesive efforts regarding the customer and for compliance/audit purposes.
- Develop collection methods that lead to achieving or exceeding company financial goals.
- Educate customers regarding operational procedures including the multiple payment methods accepted (wires, payment portal, Fintech, lockbox, credit cards, ACH).
- Manage orders on hold due to a past due balance or exceeding credit limit. Works with the customer to receive payment and stay in compliance with Alcohol and Beverage Control Regulations.
- Audit, reconcile, and record all incoming payments from multiple sources: lockbox, ACH, wires, and online payment portals including Fintech. Follow up on all payment variances to clear balances by gathering backup, performing research, contacting customers for reimbursement of error, or gathering approval to process credit memos for internal errors.
- Work closely with sales and customer service team to maintain the accuracy of financial reporting.
- Assist team by functioning as back up to perform other team member functions, including entering credits and posting invoices.
- Assist in processing Customer Credit Applications to determine credit worthiness, sets appropriate credit limits, and ensures compliance with regulations, by researching and analyzing financial documents including credit reports, references, licenses, and site visits by Sales Team.
Benefits
- Health benefits for you and your family, including medical/dental/vision (with a competitively priced employee contribution to premium)
- Disability insurance
- Life insurance
- Pet insurance
- Paid time off
- 11 paid holidays
- 401(k) plan where we invest 10% of your wages every year for your retirement at no cost to you, subject to management discretion
- A company that promotes from within
- Provides great training
- Generous tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
