Senior Account Program Manager, Third Party

natgridProd • Webster, MA

15d • $115,000 - $135,000 • Hybrid

About The Position

National Grid is seeking a Senior Account Manager for the Massachusetts Outdoor Lighting & Attachments department. This hybrid role is responsible for managing work progression for Third Party Attachment requests, which support broadband and 5G service expansion. The position involves building strategic stakeholder relationships, ensuring accurate reporting on initiatives, advocating for customer needs while balancing company interests, and improving policies and processes for attachment efforts.

Requirements

• Bachelor's degree or relevant experience.
• 5+ years of work experience.
• Intermediate skills in Excel, PowerPoint, and Word.
• Knowledge of relevant industry practice, standards, and best practices for Broadband and wireless Attachments.
• Knowledge of standards, procedures, and safety practices related in the fields of work.
• Valid Driver's License.

Nice To Haves

• Knowledge of GIS, STORMS, and Smartsheet.
• Knowledge of the electric distribution system.
• Knowledge of current trends within the industry and developments in Broadband and 5G expansion.

Responsibilities

• Build strong strategic relationships with key stakeholders such as Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Risk & Insurance, Distribution Design, and Engineering Standards.
• Ensure accurate and timely reporting on progress of Third-Party initiatives including milestone achievement, KPI delivery, and risks.
• Advocate for the voice of the customer and mobilize functional areas to balance outcomes with company interests.
• Identify, design, and implement enhancements to existing policies, processes, and systems.
• Manage permitting processes required for construction, including DOT, Railroad, and Environmental.
• Participate in or represent the department on project teams to improve efficiency and customer service.
• Communicate with stakeholders at all levels of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior