Senior Account Manager

Intertek•Bozeman, MT

2d•Remote

About The Position

Intertek, a leading provider of quality and safety solutions, is seeking a Senior Account Manager to join their People Assurance team remotely. This role focuses on the long-term success, retention, and growth of strategic client accounts within the Wisetail platform. The Senior Account Manager will act as an extension of the client's business, guiding them towards measurable outcomes and identifying opportunities for expansion. This is a senior individual contributor role that also involves setting standards for account management practices through mentorship and support. The position requires travel up to 25% of the time.

Requirements

Bachelor’s degree (or equivalent combination of education and experience).
5+ years of success in senior client-facing SaaS or technology account management roles focused on renewals, retention, and growth.
Proven ability to lead executive-level stakeholder discussions.
Proven ability to manage complex long-cycle accounts.
Proven ability to deliver consultative, value-driven solutions across multiple business functions.
Strong analytical, organizational, and communication skills.
Experience developing ROI-based recommendations.
Experience interpreting performance data.
Experience managing competing priorities.
Experience presenting to executive audiences.
Customer-focused, detail-oriented professional with strong technical and administrative capabilities.
Ability to travel as needed.
Authorization to live and work remotely within the United States.

Responsibilities

Own the long-term success, retention, renewal, and growth strategy for a portfolio of strategic client accounts.
Build and maintain strong executive and cross-functional stakeholder relationships through regular engagement, business reviews, and trusted advisory support.
Develop and execute account plans, expansion strategies, and adoption initiatives aligned with client business objectives and ROI goals.
Identify growth opportunities, create proposals, forecast renewals and upsells, and lead contract negotiations to achieve retention and revenue targets.
Monitor account health, analyze performance and ROI metrics, mitigate risks proactively, and recommend solutions that drive program success.
Translate client needs into effective platform, content, and operational strategies while providing guidance on product capabilities, integrations, and best practices.
Support organizational success by maintaining CRM accuracy, sharing customer insights, mentoring team members, contributing to process improvements, and assisting with hiring.