Senior Account Manager – North America
About The Position
InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact. Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide. Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond. At InMobi Advertising, you’ll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit www.inmobi.com Overview of the Role: The Senior Account Manager is part of the Direct & Programmatic Demand team, embedded within a revenue pod alongside a dedicated Sales Manager, and working closely with agencies and advertisers across the Americas. Reporting to the VP, Ad Sales, this role will own new customer onboarding, delivering success for their campaigns and new upsell/cross-sell opportunities — while leading internal coordination with sales planning, operations, creative solutions, insights, measurement partnerships, supply partnerships, and tech teams. Client-facing and regionally embedded, the Lead AM is a primary point of contact for the agency, owns the health of the account post-sale, and is directly responsible for identifying and closing upsell opportunities — that build on the success of the campaigns they run. Location: This role is open to candidates based in New York, NY or Chicago, IL. Some travel may be required for client meetings and events as needed.
Requirements
- 8+ years of overall client success or account management experience, including at least 4 years in digital and/or programmatic advertising.
- A proven track record of owning post-sale account health and driving measurable retention and growth within existing client accounts, including experience carrying or contributing to an upsell/renewal target.
- Strong ownership instincts and proactive communication — comfortable operating as one half of a tight, paired pod (AM + Seller) rather than managing an undifferentiated account list.
- Strong account management and client success experience, including managing complex agency and brand relationships and co-owning account strategy with a sales partner
- Demonstrated success partnering with cross-functional teams (Sales, Ad Ops, Creative, Insights, Product) and building trusted relationships internally
- Proficiency with Salesforce, Microsoft Excel, PowerPoint, and analytics/BI tools
- Strong analytical skills — comfortable interpreting campaign data to identify performance trends, risks, and upsell opportunities, and translating them into clear client recommendations
- Excellent organizational and time-management skills, with the ability to manage multiple clients, campaigns, and stakeholders simultaneously, and to reprioritize quickly as account needs shift
- Willingness and flexibility to work with global teams across several time zones
- Bachelor's degree or equivalent practical experience
Nice To Haves
- Hands-on experience with major DSPs and platforms such as The Trade Desk (TTD), DV360, and Amazon DSP is a strong plus
Responsibilities
- Onboard new advertiser customers in your Revenue pod onto InMobi and Glance ad systems and infrastructure
- Own the end-to-end delivery and KPI optimization of every deal sold by Sales Manager partners — coordinating research, creative, attribution, ad operations, and any other specialist teams required to execute what was sold.
- Act as the client's day-to-day point of contact post-sale, managing quarterly account retention and growth plans, revenue and margin management, and overall account health.
- Own upsell and cross-sell goals for your managed accounts — and track all upsell activities in Salesforce.
- Partner with your Sales Managers to co-own the account's long-term strategy, bringing proactive, data-driven recommendations and account intelligence that support the pod's overall revenue growth targets.
- Lead campaign analysis and reviews; provide consultative guidance to clients in weekly or bi-weekly check-ins and quarterly business reviews (QBRs).
- Manage the full solution lifecycle for campaigns individually and across partner teams — pre-sale media planning support, client onboarding, campaign delivery, in-flight optimization, and post-campaign reporting and deliverables.
- Collaborate cross-functionally with product, revenue strategy, technical account management (TAM), product marketing, ad operations, creative, insights, agency development, and demand partner teams to ensure successful execution and fast resolution of client issues.
- Work with Technical Account Management and Ops teams to troubleshoot campaign issues, and liaise directly with third-party partners such as DSPs, DMPs, and measurement vendors.
- Escalate at-risk accounts early — pacing issues, unresolved service problems, or stakeholder changes at the client
- Prioritize your week around what each account in your book needs — a renewal conversation, a QBR, resolving a client issue
- Surface marketplace feedback and client insights to inform InMobi's broader product and go-to-market strategy
Benefits
- Competitive salary and RSU grant (where applicable)
- High-quality medical, dental, and vision insurance (including company-matched HSA)
- 401(k) company match
- Generous combination of vacation time, sick days, special occasion time, and company-wide holidays
- Substantial maternity and paternity leave benefits and compassionate work environment
- Flexible working hours to suit everyone
- Wellness stipend for a healthier you!
- Free lunch is provided in our offices daily
- Pet-friendly work environment and robust pet insurance policy - because we love our animals!
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
