Senior Account Manager

Rock-It Global•New York City, NY

13d

About The Position

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team. The Rock-It Company is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. Rock-It, which began in 1978 serving Led Zeppelin, includes Rock-it Cargo, Rock-it Sports, Rock-it Productions, Rock-it Experiential, Dietl, CARS, Dynamic International and more. Rock-It’s premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. Rock-It is the chosen provider for reliability and efficiency where failure is not an option for a customer’s most prized events and possessions. At our company, we believe that our people are our greatest asset. As the Senior Account Manager, you will play a crucial role in an environment where our employees excel and feel valued. Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a team that values teamwork, innovation, diversity, and excellence.

Requirements

At least 10 years’ experience in air, ocean and ground international and domestic freight forwarding, customs brokerage and related operations
Must have a working knowledge and experience in air, LCL/FCL ocean and LTL/FTL ground freight forwarding, basic customs brokerage and related topics
High familiarity and experience with typical sales and marketings processes including prospecting, lead generation, revenue pipelines, forecasting, etc
Basic computer skills including MS Word, Excel, Slack, Outlook, etc
Ability to travel domestically and internationally
Process-oriented with a mindset for continuous improvement
Excellent customer service & client relationship management skills

Responsibilities

Main point of contact for select client accounts
Responsible for maintaining and updating client contact information, SOP, requirements, and vendor preferences
Responsible for participating in client specific sales efforts
Responsible for management and oversight of client specific project and shipment coordination
Create and implement project plan that outlines timelines, resources required, budgets, and information management
Main point of contact with client
Delegate and provide oversight of Shipments/Tasks within project
Team Complete Logistics Coordination
Participation in staff development as necessary

Benefits

18 vacation days
2 floating holidays
7 sick days
11 paid holidays annually
Comprehensive medical, dental, and vision plans
Employer contributions to your HSA if you choose a high-deductible health plan
Access to telemedicine through MDLive
Mental health support through our Employee Assistance Program
401(k) match
Employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability)
Generous paid parental leave for all parents
Continuing Education Reimbursement
Charitable Donation Matching
Free tickets to client events (when available)
Supplemental insurance (accident, critical illness, hospital indemnity)
Pet insurance through MetLife
Discounts on home and auto insurance through Farmers Insurance